Company Description Ultraboly Inc. is a web design and development company based in Sri Lanka, delivering innovative digital solutions that strengthen online presence for a wide range of clients. With over a decade of experience, the team specializes in creating visually appealing, user-friendly websites and supporting services such as website maintenance, social media management, and Google Business Profile optimization. Ultraboly also provides e-commerce web design and email marketing to help businesses grow and engage their audiences more effectively.

The company is known for prioritizing client satisfaction through secure, seamless, and optimized web experiences. Team members work collaboratively to deliver tailored solutions that align with each client’s goals.

Role Description The IT Support Specialist / Systems Coordinator is a full-time, on-site role based in Barrie, ON. This position is responsible for providing day-to-day technical support for desktop computers, peripherals, and software used across the organization. The role includes diagnosing and resolving hardware and software issues, responding to help desk tickets, and assisting team members with connectivity, access, and configuration problems.

The specialist will maintain and monitor IT systems, perform routine updates,



and coordinate with vendors or external partners when needed. Additional responsibilities include documenting solutions, supporting system rollouts, and contributing to continuous improvement of IT processes and user experience.

Qualifications

Strong Technical Support and Help Desk Support skills, with experience assisting users in a professional environment.

Proficiency in Troubleshooting hardware, software, and network issues, including root-cause analysis and resolution.

Hands-on experience with Desktop Computers, operating systems (Windows, macOS), and common office applications.

Solid understanding of Information Technology fundamentals, including basic networking, security best practices, and system maintenance.

Relevant education in IT, computer science, or a related field, or equivalent practical experience.

Ability to communicate clearly with technical and non-technical stakeholders, and document procedures accurately.

Solid organizational skills, with the ability to prioritize multiple support requests and meet timelines.

Experience with ticketing systems, remote support tools, and user account management is an asset.

Willingness to learn new technologies and adapt to evolving business and system requirements.

📌 IT Support Specialist / Systems Coordinator (Barrie)
🏢 Ultra Boly
📍 Barrie