COMPANY OVERVIEW

Vinfast Canada is a pioneering force in the global electric vehicle revolution, dedicated to delivering innovative, high-quality smart mobility solutions. Committed to sustainability and diversity, we are rapidly expanding our retail and aftersales network to create seamless customer experiences across multiple locations.

SCOPE OF THE JOB

As Junior Service Advisor, you will be acting as the interface between VinFast customers and VinFast Service Centres, advising and supporting customers through the entire service process, while ensuring the utmost in customer communication and satisfaction. Further, your expertise will be relied upon to support parts and service operations, as may be required.

Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come. As an employee, you can anticipate advancement opportunities and the potential to rapid-track your career in automotive.

As Junior Service Advisor, you will quickly solidify your value within our team.

Your responsibilities will include

RESPONSIBILITIES AND TASKS

Courteously answer phone calls, electronic messages, and walk-ins to address any customer concern with the highest level of response and attention to detail, promptly respond to missed phone calls

Coordinate customer appointments, allocate working time, and perform final inspection before returning the vehicle to the customer

Accurately record issues and data into Dealer Management System (DMS)

Track estimated completion time,



and communicate progress and status updates to customers

Follow up with customers on service provided; ensure they are satisfied with the experience, resolve minor customer concerns

Coordinate customer mobility solutions, provide customer convenience via vehicle pick up and delivery services

Support Service Department in performing daily tasks; increase general productivity of the service center by supporting Advisors and Technicians

Support Parts Team with daily tasks such as, but not limited to, receiving parts, stocking shelves, and parts delivery

Deliver vehicles between production, service and sales operations

Stage vehicles as needed

Wash vehicles as needed

Other administrative and support functions as needed

Clean shop and perform miscellaneous tasks as required

Comply with VinFast policies, processes and standards

Deliver on measured performance indicators, including CSI, sales

Keep up to date in training by completing all VinFast offered training courses

WHAT YOU BRING A minimum of 2 years of Service Advisor experience, EV or luxury experience preferred

High School Diploma/GED or Relevant work experience

Computer proficiency in business productivity tools and software (MS Office suite,



SalesForce, CDK and/or Reynolds software systems)

Understanding of basic automotive techniques related to repair and servicing of automobiles

Professional, dependable, and committed to delivering excellent customer service

Detail oriented, highly organized, and able to multi-task effectively

Valid Driver’s License, clean driver’s abstract/record

Able to stand for 8 hours and must be able to lift up-to 50lbs

Flexibility to work retail business hours, including Saturdays

Passion, drive, ability to work with minimum supervision

Attention to detail

Strong multi-tasker; effectively handles multiple priorities, organizes workload, and meets deadlines

Honest, courteous and able to demonstrate strong work ethic

Strong interpersonal skills with ability to communicate with customers and VinFast team members

Creative problem solver; not afraid to think outside the box, always with customer experience in-mind

Exercises sound judgment

Flexible and adaptable; able to deal well with modifications and changes to operations

Strives for excellence and contributes to the success of the business

At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.

📌 Junior Service Advisor (Oakville)
🏢 VinFast Recruitment
📍 Oakville