Shape customer relationships at Affirm as a Lead Advocate for Customer Solutions. Utilize your leadership skills to enhance complaint resolution and improve overall service quality in a remote role. In this strategic position, you'll manage the Customer Advocacy team while ensuring that complex customer complaints are resolved efficiently.

Your role will involve owning key operational components, fostering a high-performing team, and enhancing collaboration across various departments. By championing customer insights, you will drive key improvements and support Affirm's vision of transparent credit solutions. Key Responsibilities:

- Directly oversee Customer Advocacy Associates' performance
- Resolve highly escalated customer issues effectively




- Manage quality assurance and external vendor interactions
- Implement scalable operational improvements
- Monitor complaint trends and identify areas for growth Requirements:
- Minimum of 5 years managing teams in customer service
- At least 3 years in customer support or complaints
- Experience with external vendor management
- Strong judgment and issue resolution skills
- Exceptional communication and analytical abilities Leverage your expertise to deliver impactful customer solutions at Affirm.

📌 Lead Advocate for Customer Solutions (Canada)
🏢 ApplyMint
📍 Canada