Drive performance as the Customer Service Team Lead at PERGOLUX in Burnaby, BC. Enhance customer experience and lead a dynamic team in a hybrid work environment. As the Customer Service Team Lead for North America, you will oversee operational performance while ensuring exceptional service.

This role requires robust leadership skills, proficiency with data analysis, and cross-functional collaboration. Manage a team of Customer Service Agents, focusing on continuous improvement and KPI ownership. Key Responsibilities:

- Lead and develop a distributed Customer Service Team
- Own North American Customer Service KPIs and performance metrics
- Address complex customer escalations proactively and effectively
- Build and scale a high-performing Customer Service organization
- Improve processes using Zendesk and operational tools Requirements:
- 3–5+ years in Customer Service experience
- Minimum 2 years managing distributed teams
- Proven track record of KPI management
- Experience with Zendesk and operational analytics
- Excellent written and verbal English skills Elevate customer service effectiveness through leadership and data-driven strategies at PERGOLUX.

📌 Lead Customer Service at PERGOLUX (Burnaby)
🏢 PERGOLUX
📍 Burnaby