Drive the CAP managed services practice and deliver impactful results for clients with a focus on ServiceNow governance. This hybrid role is based in Terrebonne, ensuring clients see value every day. In this leadership position, you will manage the CAP practice while maintaining client relationships.

Your work involves developing methods, overseeing deliverables, and leading engagements. You'll be critical in client governance, practice evolution, and team upskilling. This role requires expertise, as you must have over 8 years in ServiceNow deliveries and a passion for practice structure and quality. Key Responsibilities:

- Lead CAP managed services and ensure quality governance
- Evolve CAP methods, templates, and health metrics




- Facilitate governance sessions with client sponsors
- Coach and improve the practice consultants
- Steer client satisfaction and engagement growth

Requirements:

- Proven experience in ServiceNow governance delivery
- Solid ability to structure practices and methods
- Comfort in executive relationship management
- Experience in consultant development and coaching
- Advanced understanding of ITSM and ITOM processes

Bring your ServiceNow expertise and leadership skills to enhance CAP’s managed services.

📌 Lead CAP Managed Services Practice (Terrebonne)
🏢 Pomerol Groupe Conseil
📍 Terrebonne