We are expanding our team!

We have an exciting opportunity for a Level 2 IT Service Technician with excellent communication and customer service skills who will travel to client sites to diagnose, troubleshoot, and repair a variety of IT equipment for corporate and residential clients.

If you are a self-motivated, hardworking, detail-oriented person who is looking to join a growing company with future career growth, we want to talk to you.

Requirements

Hold a valid full “G” license with the ability to procure a clean 3 year driving abstract

Ability to obtain a negative CPIC

Must be Fluent in English, Oral and Written

Exceptional interpersonal skills The ability to interact and communicate technical issues and solutions to end-users in a user-friendly language in a calm and respectful manner.

Exceptional Problem-Solving Skills

Independent self-motivated worker who works well with a team.

Skilled appearance, with a positive and personal attitude

Ability to maintain 2-hour response times

Willingness to work outside of regular work hours if necessary and be in a rotational on-call schedule

Qualifications

A+ Certification





Network+, MCP or MCSA preferred

Extensive Active Directory and Azure

3+ years of remote/onsite experience providing IT support to residential and corporate clients

Exposure to and knowledge of a broad range of IT hardware, networking equipment, and cabling Strong time management and prioritization skills in a high-pressure environment

Excellent communication and customer service skills Able to lift up to 50lb, climb ladders, and be comfortable working at heights

Willingness to obtain Working at Heights and Mobile Elevated Platform Training

Extensive understanding with O365 in a Microsoft Exchange environment.

Ability to work as a team member in a dynamic environment

Document actions on work orders daily and prepare invoices for completed service calls, including time-sheets

Ensure client documentation are kept up to date

Practical experience with Windows Operating system in a domain environment

Cabling and CCTV experience would be considered an asset

📌 Level 2 IT Service Technician (Kingston)
🏢 Ryan Computer Services
📍 Kingston