Job Summary To efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers. Job Responsibilities

Planning

Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager

Productive Resource Planning (manpower, equipment).

Must comply with Swissport’s standard operating procedures (SOPs) and policies

Quality Management

Ensure service levels are achieved

Maintain close and effective business relationships with customers and various control authorities such as Airport Management, Customs, Immigration

Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment

Controlling & Reporting

Monitor and control performance KPIs such as baggage delivery/handling, on-time arrivals/departures, etc., and ensure they are within established goals

Ensure that all records of all transactions relating to the operation are maintained

Ensure that administrative and control policies and procedures are maintained

Ensure all employees comply with company rules and procedures and other authority requirements

Take disciplinary action with subordinates as needed

Supporting

Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs

Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation

Solves conflicts/irregularities and takes appropriate action

Participate in meetings internally and externally as may be required





Implements and monitors the local emergency plan Qualifications and Competencies

Bachelor's or Associate's degree a plus, but not required

3-5 years of managerial experience in the ground handling operations with strong focus on procedural compliance, safety practices and continuous improvement processes

Proven ability to work independently and as part of a team

Highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadlines

Excellent organizational skills with attention to detail.

Strong knowledge of ground handling operations and services

Outstanding communication skills including written, oral, interpersonal and presentation

Ability to be “on call” 24/7 for emergencies The nature of this position demands discretion, good judgment and prompt, accurate decision-making, as well as the management of complex situations

Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel

Ability to work under pressure

Must be able to work in inclement weather WHY WORK FOR US?

Fun place to work!

Industry-leading pay rate

Development opportunities

Group benefit

Paid parking At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

📌 Manager, Airport Ramp Services YYZ (Toronto)
🏢 Swissport
📍 Toronto