Reporting to the Director, Business & Systems Analysis Chapter, the Manager, Business & Systems Analysis Chapter will lead a team of talented Business & Systems Analysts who support Canadian Delivery. This team brings insight, expertise, and strong delivery partnership to squads across Sun Life Canada’s Digital Enterprise model. The Manager will be accountable for building a strong, engaged team; coaching and developing high‑performing practitioners; and collaborating closely with delivery leaders and stakeholders to align talent to business priorities, strengthen team and support strong delivery outcomes.

The Manager will also help advance practice transformation by supporting adoption of new ways of working, emerging technologies (AI), and continuous improvement opportunities that create measurable stakeholder value.

Responsibilities - Talent Management: Coach, develop, and inspire a high-performing team of Business & Systems Analysts, fostering a culture of continuous learning, accountability, and growth. Partner with team members to create meaningful career development plans and support progression through coaching, mentorship, stretch assignments, and targeted development opportunities. Conduct regular performance and career conversations, provide timely feedback, lead succession planning and knowledge retention efforts, and execute key people‑management responsibilities including recruitment, onboarding, performance management, retention, engagement, and workforce planning.

- Stakeholder Management & Operational Excellence: Partner with Journey, Platform, and Value Stream leaders to align chapter capacity with strategic priorities and delivery outcomes. Lead demand and capacity planning activities,



build and maintain workforce insights (skills inventories, capability assessments, succession plans, talent readiness metrics), and use workforce and operational data to identify opportunities for improvement and enhance efficiency. Collaborate with leaders across Canadian Delivery to proactively anticipate talent needs and ensure the chapter is positioned to support current and future demand.
- Practice Leadership & Digital Enablement: Support innovation initiatives and help practitioners develop future‑ready AI and digital skills. Champion the adoption of AI, automation, and emerging technologies that improve productivity, accelerate delivery, and strengthen knowledge retention. Partner with chapter leadership to execute initiatives that advance the Business Enablement strategy and contribute to the achievement of Business Enablement OKRs. Promote knowledge sharing, collaboration, and innovation across Business Enablement, Canadian Delivery, and partner organizations, and track and communicate practice outcomes to demonstrate the value and impact of Business Analysis capabilities.

Qualifications - Proven people‑management experience, including coaching, performance management, career development, engagement, and support for team well‑being.

- Robust stakeholder partnership and delivery leadership skills,



with experience aligning team members to business priorities and outcomes.
- Experience with workforce planning, recruiting, onboarding, talent allocation, and supporting teams through change.
- Excellent written and verbal communication skills, able to collaborate across leadership levels and teams.
- Growth mindset focused on simplifying work, improving decision‑making, and helping teams deliver effectively.
- Collaborative and transparent leadership style that builds trust, safety, and shared accountability.
- Comfortable learning quickly, stepping into ambiguity, and encouraging teams to adapt with curiosity and resilience.
- Practical, positive approach to continuous improvement, innovation, and team problem‑solving.
- Bilingualism (French, English, both oral and written) is required for Quebec only.

Benefits - Access to short‑term assignments or “Gigs” across the organization to develop new skills and connections.

- Charitable giving through a matching “You Give, We Give” program.
- Care Days available for self‑care or care of others and Sick Days for well‑being.
- Base Pay range at 80,000 – 128,000 with eligibility for incentive plans based on individual and company performance.

EEO Statement We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to [email protected]. Diversity and inclusion have always been at the core of our values at Sun Life.

Posting Information Posting End Date: 03/08/2026 Salary Range: 80,000 – 128,000

📌 Manager, Business & Systems Analysis Chapter (London)
🏢 Sun Life Financial
📍 London