Midtown Medical Center is a modern, patient-centered family medicine and walk-in clinic located in the heart of Kitchener-Waterloo. We combine evidence-based care with efficient, technology-enabled systems to deliver high-quality service to every patient. This allows us to streamline workflows, reduce administrative burden, and help our team focus on what matters most — excellent patient care.

We’re looking for a Medical Office Assistant (MOA) / Clinical Assistant to join our growing team. This role is full time

It’s an ideal position for someone who is interested in pursuing a professional career in medicine, nursing, or another healthcare field, and wants to gain meaningful, hands-on experience in a supportive environment. Students and those with limited experience will be considered, as our preference is finding someone with the right personality and work ethic.

Compensation: $23–$27 per hour (based on experience)

Schedule: Weekdays 850am-530pm

Professional Development: Ongoing mentorship and a detailed reference letter provided for future academic or professional applications

Key Responsibilities

1. Patient Reception & Coordination

- Greet patients in a friendly, professional manner and make them feel welcome
- Check in patients, verify health card and demographic information, and update records as needed
- Schedule and manage appointments using OSCAR Pro EMR
- Monitor the waiting area and coordinate patient flow to minimize wait times
- Handle phone calls, voicemails, and emails with courtesy and efficiency

2. Clinical Support

- Prepare exam rooms and assist physicians during procedures
- Record vital signs and patient intake information when appropriate
- Disinfect rooms between patients




- Monitor vaccine fridge temperatures and maintain daily logs
- Ensure supplies are stocked and ready for daily use

3. Administrative & Documentation Tasks

- Update patient records and manage forms, requisitions, and referrals within OSCAR Pro
- Support physicians with chart preparation and daily schedule coordination
- Assist with OHIP billing reconciliation and simple accounting or inventory entries as needed

4. Communication & Teamwork

- Liaise with patients, pharmacies, laboratories, and other healthcare professionals
- Communicate results, instructions, or appointment details as directed by the physician
- Uphold the clinic’s standards of confidentiality, professionalism, and patient care

5. Office Organization & Supplies

- Monitor and order medical and office supplies, including vaccines and disposables
- Maintain a tidy, well-organized front desk and workspace
- Assist with opening/closing procedures and ensure smooth daily operations

Qualifications

- Familiarity with OSCAR EMR is an asset
- Robust communication, organization, and multitasking skills
- Ability to remain calm and professional in a fast-paced environment

Why Join Midtown Medical Center

- Supportive, team-oriented work environment
- Flexible hours that accommodate student or academic schedules
- Exposure to real-world medical workflows, documentation, and patient interaction
- Mentorship from experienced family physicians
- Detailed reference letter and professional endorsement for future medical, nursing, or professional school applications

Please note: applicants who phone the clinic or visit the clinic in person will be redirected to the online application. Job Type: Full-time

Pay: $23.00-$27.00 per hour

Work Location: In person

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