Medical Office Assistant (Part-Time, Hybrid)

Location: Work from home but available for in-person team building events (Comox Valley)

Hours: Approximately 5 hours per week

Riley Brown Counselling is a growing private counselling practice based in the Comox Valley, providing compassionate, evidence-based therapy for adults. We are committed to creating a warm, professional, and welcoming experience from the very first point of contact.

We're looking for a conscientious, organized, and detail-oriented Medical Office Assistant to join our team. This role is ideal for someone who enjoys helping people, thrives on organization, and takes pride in creating exceptional client experiences. You'll play an essential role in supporting both our therapists and clients by ensuring the practice runs smoothly behind the scenes. The potential for more hours over time is available.

Responsibilities

- Schedule, reschedule, and manage appointments using Jane App
- Process payments and bill extended health insurance providers
- Respond to client phone calls, emails, and inquiries promptly and professionally
- Assist clients with questions while upholding practice policies and procedures
- Create a welcoming, supportive, and professional experience for every client
- Maintain strict confidentiality of client information and records
- Enter data and prepare reports and key performance metrics from Jane App
- Support therapist onboarding and administrative processes as the practice grows
- Perform additional administrative duties as required

Qualifications We're looking for someone who is:
- Highly organized with exceptional attention to detail
- Friendly, qualified, and compassionate in all client interactions
- An excellent written and verbal communicator




- Able to prioritize tasks and manage multiple responsibilities independently
- Comfortable learning new systems and technology
- Committed to confidentiality, professionalism, and accuracy
- Medical Office Assistant diploma or equivalent education and experience

Preferred Qualifications
- Previous experience in a medical office, counselling practice, or other healthcare setting
- Experience using Jane App
- Experience with Google Workspace (Gmail, Google Calendar, Google Drive, Docs, and Sheets)
- Experience billing extended health insurance providers is an asset

Why Join Riley Brown Counselling?
- Be part of a growing, values-driven private practice
- Help make accessing mental health care easier for clients
- Work remotely with a flexible schedule
- Receive a $5,000 annual Health Spending Account (HSA) to support your health and wellness
- Join a supportive team that values collaboration, kindness, and continuous improvement
- Opportunities to grow alongside the practice as we continue to expand

Position Details
- Part-time (approximately 5 hours per week)
- Remote position
- Flexible scheduling during regular business hours (Monday–Friday)
- Competitive hourly wage based on experience
- Strong potential for additional hours and long-term growth as the practice expands

How to Apply? Please email [email protected] with your resume and cover letter.

Use the subject line: Medical Office Assistant Application

❗️❗️Applications without a cover letter will not be considered.

Pay: $20.00-$25.00 per hour

Benefits

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Vision care

Ability to commute/relocate:
- Comox, BC V9M 3M7: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Comox, BC V9M 3M7

📌 Medical Office Assistant (Part-Time, Hybrid) (Comox)
🏢 Riley Brown Counselling
📍 Comox