DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move.

Our specialty is hyper-personalised, digital communications that change perceptions, shape current behaviours, and shift market share for our clients.

The Delivery

Lead serves as the operational linchpin for the Global Studio team, spearheading staffing operations and ensuring seamless coordination across multi-disciplinary teams. In this capacity, you will partner with the Head of Delivery and various Craft and Client teams to orchestrate high-quality, on-time, and on-budget project delivery. You are independently accountable for excellent operational delivery and for mentoring the wider delivery team to achieve sustained performance and efficiency.

Optimize Staffing Allocation: Monitor and prioritize staffing requests, ensuring alignment with business priorities defined by Delivery Leadership.

Manage Talent Mobility: Execute end-to-end account transitions and staff moves, prioritizing a seamless employee experience, involving the right stakeholders at the right time and ensuring absolute clarity amongst all stakeholders. Develop and implement comprehensive staffing models for new business (internal, freelance, or recruitment) and oversee the flexible 'Relay' team in coordination with Pioneers.

Capacity Forecasting and Escalation: Lead capacity forecasting initiatives with the Head of Delivery and resolve complex staffing escalations with actionable, timely solutions, involving senior leadership as required.

Staffing

Operations and Management Optimize Staffing Allocation: Monitor and prioritize staffing requests, ensuring alignment with business priorities defined by Delivery Leadership.

Manage Talent Mobility: Execute end-to-end account transitions and staff moves, prioritizing a seamless employee experience, involving the right stakeholders at the right time and ensuring absolute clarity amongst all stakeholders. Develop and implement comprehensive staffing models for new business (internal, freelance, or recruitment)



and oversee the flexible 'Relay' team in coordination with Pioneers.

Capacity Forecasting and Escalation: Lead capacity forecasting initiatives with the Head of Delivery and resolve complex staffing escalations with actionable, timely solutions, involving senior leadership as required.

Govern Jira Workflow: Manage the lifecycle of Jira tickets for freelance and new hires, ensuring strict adherence to approval protocols and maintaining data integrity for efficient sign-off.

Administer

Fixed-Term Contracts (FTC): Oversee the review, approval, and extension of FTC staff, ensuring regulatory compliance and alignment with regional operational priorities. Conduct bi-weekly process reviews, implementing efficiency gains and driving the adoption of AI and automation within staffing operations. Track workload and oversee priorities for the junior delivery team, providing mentorship and stretch projects to foster professional development.

Data Integrity and Strategic Support Maintain Data Accuracy: Ensure 100% accuracy of staffing data within Airtable and oversee the reporting dashboard to provide leadership with actionable insights.

Analyze Operational Performance: Oversee the production of staffing reports, providing high-level analysis and proposed action plans to optimize Studio performance.

Drive KPI Benchmarks: Proactively monitor and achieve departmental KPIs, developing strategic corrective measures when performance metrics require realignment.

Translate Strategy: Ensure business priorities and performance health actions are integrated into staffing operations and delivery initiatives. Proven ability to manage multiple complex workflows simultaneously Ability to navigate and manage ambiguous situations,



supporting leadership in establishing the best way forward In-depth expertise in Marketing agency operations and delivery processes Consistent drive to analyse and improve ways of working and processes Strong data management skills with ability to create reports as well as provide commentary and analysis and translate this into operational action plans The anticipated annual salary range for this position is $100k-115k CAD. A adaptable hybrid working policy to enjoy the best of both worlds.

Early Finish

Fridays, kickstart your weekend early with alternating early-finish Fridays. Full dental and healthcare cover 15 days paid holiday annually, increasing with length of service (plus Public Holidays). Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.

Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. Refreshments are provided in the office all week. Enhanced family friendly policies to support parents.

Learning and Development, continuous growth opportunities through internal training, and “inspirational talks” guest speakers.

Buddy

Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure

At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION

📌 Medical Staff Team Lead (Toronto)
🏢 DEPT®
📍 Toronto