Join the University of Guelph's Computing and Communication Services as a Network Analyst. This role focuses on supporting telephony networks, developing scripts, and enhancing collaboration technology. As a key member under the Manager of Network Infrastructure, you'll provide high-quality support in a collaborative environment.

Your responsibilities include assessing client needs, implementing call processing solutions in UCCX, and delivering training sessions. Additionally, you'll ensure telecommunication databases are accurate and up-to-date. Key Responsibilities:

- Assess client requirements for telephony network solutions
- Develop and deploy scripts in the UCCX workplace
- Monitor telephony systems for performance issues
- Conduct training for on-campus users
- Document standard operating procedures with accuracy Requirements:
- University degree in computer science or related field
- 5-7 years experience in a similar role
- Proficiency with Cisco collaboration tools
- Strong troubleshooting and communication skills
- Ability to work independently and as part of a team Bring your expertise in telephony and collaboration to support the University of Guelph's technology operations team.

📌 Network Analyst at University of Guelph
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