Become a valued part of the Sun Life team as a Network Operations Analyst, focusing on network infrastructure support. This hybrid role allows for onsite and remote contributions while leveraging your networking expertise.

The Enterprise Network

Services team at Sun Life is seeking a Network Operations Analyst responsible for maintaining local and wide area networks.

Your role will involve supporting network connectivity for various devices, working closely with 1st, 2nd, and 3rd level support teams. Utilizing ITIL processes, you will triage issues, supervise network changes, and ensure smooth operations across multiple sites. Key Responsibilities:

- Address 1st level network issues and incidents
- Triage user requests and analyze incidents




- Implement changes to network devices following ITIL
- Collaborate with Operations Command Centre for incident handling
- Work with vendors and infrastructure teams to ensure service continuity Requirements:
- Experience with network devices and protocols
- Knowledge of TCP/IP, LAN/WAN technologies
- Familiarity with DNS, DHCP, and network security
- Degree or diploma in relevant field
- Certifications like CCNA are preferred Apply your networking skills to enhance Sun Life's connectivity and service delivery across the globe.

📌 Network Operations Analyst at Sun Life (Ottawa)
🏢 Sun Life Financial
📍 Ottawa