Shape the future of client support at Niagara College as the Director of Client Support Services. This position emphasizes strategic leadership and operational oversight of extensive technical services across the campus. Located at the Welland Campus, you will lead a diverse team to ensure service excellence and alignment with academic needs.

Your role will involve managing projects that enhance the college's technical infrastructure and providing hands-on technical support. You will be pivotal in maintaining ITSM governance to serve both students and staff effectively. Key Responsibilities:

- Provide leadership for technical support in classrooms and labs
- Coordinate projects for the procurement of client technologies
- Develop and manage Service Level Agreements (SLAs)
- Oversee departmental budgets and vendor contracts
- Direct the lifecycle management of endpoint environments

Requirements:

- 7 years of IT support experience
- 5 years in managing a large IT team
- Certification in ITIL or COBIT
- Experience with AV and surveillance technologies
- Robust understanding of service management principles

Bring your strategic vision to enhance Niagara College's learning environment.

📌 Niagara College Client Support Services Director (Ontario)
🏢 Niagara College
📍 Ontario