Position Overview

We are seeking an experienced, detail-oriented Dispatcher to join our growing refrigerated trucking company. You will be responsible for coordinating and managing freight shipments across North America, with a focus on Canada-USA cross-border operations. This is a fast-paced role requiring excellent communication skills, knowledge of transportation logistics, and the ability to multitask in a high-pressure environment.

Key Responsibilities

● Coordinate and schedule freight pickups and deliveries across Canada and the United States

● Assign loads to appropriate drivers and monitor shipment progress in real-time

● Manage cross-border documentation and ensure compliance with USMCA, PARS, and customs regulations

● Communicate with customers regarding pickup/delivery status, delays, and special requirements

● Monitor temperature logs and cargo integrity for refrigerated shipments

● Respond to driver inquiries and resolve road issues promptly

● Maintain accurate records of all shipments, including BOLs, manifests, and settlement statements

● Optimize routes to maximize efficiency and reduce fuel costs

● Handle customer complaints and work toward satisfactory resolutions

Required Qualifications





● Minimum 2-3 years of experience as a dispatcher in transportation, logistics, or trucking

● Solid understanding of cross-border freight operations and customs clearance procedures

● Proficiency with TMS (Transportation Management System) or similar dispatch software

● Strong communication and interpersonal skills

● Ability to work in a multi-tasking environment and manage competing priorities

● Excellent organizational and time management skills

● Valid driver's license and clean driving record (preferred)

● Bilingual (English/French) is a strong asset

Preferred Qualifications

● Experience with refrigerated/perishable goods logistics

● Knowledge of HOS (Hours of Service) regulations

● Experience managing a fleet of 10+ vehicles

● Familiarity with Canadian and US transportation regulations

What We Offer

● Competitive salary and benefits package

● Opportunity for career growth within a growing company

● Collaborative team setting

● Professional development and training opportunities

Pay: $17.60-$31.69 per hour

Work Location: In person

📌 NOW HIRING DISPATCHER FOR CANADA/US DISPATCH (Milton)
🏢 Can States Express]
📍 Milton