The Scheduler/ Office Coordinator will ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. Effectively listening and asking questions to ensure calls and inquiries can be directed to the appropriate person, the Scheduler/ Office Coordinator ensures excellence in customer service and timely response. The Scheduler/ Office Coordinator also provides administrative support to the local clinical team by executing administrative processes and tasks.

Job type: Full time

Job setting: In-person. Guildford clinic

Start date: ASAP

Work Schedule: Monday to Friday,10:30 AM to 6:30 PM PST; Saturday 8AM - 4PM PST

Rate: $21-23/hr

What your day-to-day looks like:

- Utilize effective and courteous communication skills to answer the phone, greet visitors, respond to questions and collect information to direct inquiries
- Coordinate with team and clients to build, enter, and maintain client schedules. Effectively communicate schedule changes internally and to families.
- Manage multiple phone lines, emails,



and general inquiries, effectively prioritize requests
- Participate in administrative projects, create client/employee files, maintain staff/client records and filing.
- Maintain operation of photocopier, stocking of supplies, scanning, copying and filing of documents.
- Organize, prepare, mail/email and collect client and employee communications or documents.
- Open and disperse emails and incoming mail. Manage outgoing mail and couriers.
- Support the organization and preparation of staff meetings, orientations and/or other functions.
- Maintain office staff lists, staff duties lists, bulletin boards, kitchen, general office entrance areas, etc. as applicable

Job Requirements

- Diploma or Certificate in Business Administration, Medical Administration or a related field.
- Minimum of one (1) year in Customer Service or an Administrative role
- Data entry (excel) and Microsoft suite experience required

📌 Office Coordinator and Scheduler (Guildford)
🏢 Monarch House
📍 Guildford