Office Administrator & Customer Service Coordinator

We R Tops | Burlington, ON

Full-Time | Permanent | In-Person

Join Our Team

We R Tops is a family-owned countertop company that has proudly served homeowners, contractors, and builders for over 25 years. We are looking for a friendly, organized, and professional Office Administrator & Customer Service Coordinator to become an integral part of our team.

As the first point of contact for many of our customers, you'll play an important role in creating a positive experience while keeping our office running smoothly. If you enjoy working with people, staying organized, and being part of a supportive team, we'd love to hear from you. Experience in the countertop or design industry is an asset, but not required—we're happy to train the right candidate.

Hours

- Monday to Friday
- 9:00 AM – 5:00 PM
- Weekends and statutory holidays off
- Starting three weeks vacation

Responsibilities In this role, you will:

- Welcome customers and assist them with countertop selections by providing product information, colour options, and guidance
- Prepare customer quotations and follow up when required
- Answer incoming phone calls and respond to emails professionally and promptly
- Create invoices and process customer payments using QuickBooks
- Assist with accounts payable, including paying vendors and employees
- Coordinate scheduling for templating, installations, and other office activities
- Order materials and communicate with suppliers
- Maintain organized office records and filing systems




- Provide general administrative support to ensure the office operates efficiently

What We're Looking For We're looking for someone who is:

- Friendly, approachable, and professional
- Positive, dependable, and enjoys working with customers
- Highly organized with excellent attention to detail
- Able to prioritize multiple tasks in a rapid-paced environment
- A strong communicator with excellent written and verbal skills
- Comfortable working independently and as part of a team
- 3 years of previous experience in office and customer service roles
- Proficient with Microsoft Office, Outlook, Google Drive, and general computer applications
- Experienced with QuickBooks (preferred)

Bonus Qualifications

- Experience in the countertop, cabinetry, kitchen, renovation, construction, or interior design industry
- Basic bookkeeping or accounting experience

Why Join We R Tops?

- Family-owned and operated for over 25 years
- Positive, supportive, and team-oriented work environment
- Stable, permanent full-time position
- Weekends and statutory holidays off
- Twice a year annual bonus
- Opportunity to learn a specialized industry with on-the-job training
- Be part of a company that values quality workmanship and exceptional customer service

Compensation: Market-competitive salary based on experience.

How to Apply

If you're an organized professional with a positive attitude who enjoys helping customers and keeping an office running efficiently, we'd love to hear from you.

Please apply through Indeed or email your resume to [email protected]

Pay: $20.00-$23.00 per hour

Work Location: In person

📌 Office Manager (Burlington)
🏢 We R Tops
📍 Burlington