Job Title

Office of Continuous Improvement Project and Consultation Supervisor

Position Details

- Job Class: Human Services Supervisor 3
- Agency: Human Services Dept
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Work Shift: Day Shift 8:00am - 4:30pm, Monday-Friday
- Salary Range: $38.83 - $55.93 hourly; $81,077 - $116,781 annually
- Job ID: 95475
- Posting Date: 07/14/2026
- Closing Date: 07/27/2026

Responsibilities

- Supervise and provide guidance to the DHS OCI staff on the Improvement Project Leadership team.
- Manage the DHS OCI project portfolio and reporting of portfolio results; ensure alignment with DHS and MSD strategic goals.
- Direct the development of recent, improved work procedures across the department by leading the most complex and/or sensitive improvement and innovation projects.
- Implement OCI long‑range service and operational plans and provide leadership for continuous improvement (CI) functions within MSD.
- Serve as DHS OCI liaison with MSD/DHS management and represent DHS OCI within the state CI community.
- Lead the DHS OCI Projects Team (OCI‑P), monitor performance, and ensure the team meets deadlines and aligns work with DHS OCI guiding principles.
- Conduct novel management analyses on departmental and statewide programs and provide recommendations to DHS leaders to streamline operations and redesign business processes.
- Initiate and support specific improvement efforts such as DMAIC, LEAN, and rapid improvement projects yielding cost savings, efficiencies, and improved designs.
- Deliver departmental reports and analyses to agency leadership and other state officials.
- Respond to division and senior leadership requests and build staff capacity enterprise‑wide to institutionalize a culture of continuous improvement and innovation.

Minimum Qualifications

- Demonstrated Leadership Experience (e.g., supervisor, team leader, project lead,



chair of a committee). Must include at least 1 year of experience identifying issues, goals and strategic actions and a 100+ hour per year commitment.
- Four (4) years of working experience providing advisory, consultancy, or strategic insight related to continuous improvement and/or project management, including:
- Knowledge of state‑of‑the‑art methodologies such as LEAN, Six Sigma and other continuous improvement methodologies.
- Application of Lean, DMAIC, DMADV, PDSA and other continuous improvement or innovation methodologies and principles.
- Six Sigma Black Belt‑level certification in Continuous Improvement practices or equivalent experience.
- General knowledge of project management theories and practices sufficient to monitor and manage the DHS OCI portfolio.
- Experience in data planning, collection, analysis, and reporting.
- Advanced knowledge of adult learning theory to coordinate and oversee DHS OCI training initiatives.
- Experience evaluating, designing or redesigning business processes and/or procedures.

Preferred Qualifications

- Advanced training and experience with SharePoint, including site ownership responsibilities.
- Experience modifying and presenting training to groups of varying sizes.
- Public speaking experience and presentation skills to present complex information in a simple, understandable way.
- Formal training or certification in project management tools or methodology.
- Experience with project management tools (e.g., Smartsheet, Gantt charts, communication plans, task tracking).




- Project portfolio management experience with complex CI projects.
- Strong data analysis, interpretation and synthesis skills.
- Familiarity with DHS and/or state government systems and processes.
- Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

- Must pass a criminal background check conducted by the Minnesota Department of Human Services.
- Employee reference checks will be conducted on finalists, including review of documentation related to job performance and contact with former employers.

Benefits

- Paid vacation and sick leave
- 12 paid holidays each year
- Low‑cost medical, dental, vision, and prescription drug plans (including fertility care, diabetes care, dental and orthodontic care for adults and children)
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan providing income after at least three years of service
- Employer‑paid life insurance
- Short‑term and long‑term disability insurance
- Tax‑free expense accounts for health, dental, and dependent care
- Resources supporting physical, emotional, social, and financial well‑being

Equal Opportunity Statement

Minnesota state agencies are equal‑opportunity, affirmative action, and veteran‑friendly employers. The state is committed to creating a workforce that reflects the diversity of Minnesota and encourages individuals of color, Indigenous peoples, LGBTQIA2S+ community members, people with disabilities, women, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, disability status, veteran status, or other protected characteristics.

📌 Office of Continuous Improvement Project and Consultation Supervisor - Human Services Supervisor 3 (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul