Join to apply for the Head of Operations role at CanadaVisa Company Name: CanadaVisa / Cohen Immigration Law Job Type: Full-time, Permanent Based on experience and qualifications (~$150,000+) | Performance Bonus Work Location: Toronto or Montreal, Quebec (Hybrid) (Travel between Toronto and Montreal offices is expected) Cohen Immigration Law is a leading Canadian immigration law firm, but we are currently executing a pivot that looks much more like a high‑growth tech startup. We have the audience, the brand trust, and the legal expertise. We are now building the operational infrastructure to service this demand at scale.

We are launching a new product designed to democratize access to Canadian immigration. Our goal is to shift from servicing thousands of clients to tens of thousands annually. We do not need a traditional administrator to manage existing processes.

We need an Operations Architect to lead our transformation from a high‑touch legal service model to a high‑velocity, tech‑enabled operation. You will own the firm’s internal systems and performance infrastructure. Your primary objective is to meaningfully increase throughput capacity while maintaining our high standards of quality.

Transformation: You will lead the architectural shift from a "Service-Based" operation to a "Tech-Enabled" one.

Automation:



Work with our Technology team to integrate AI into document review and client communications.

Strategic Hiring: You will lead the recruitment and scaling of a new operational unit. You are not just hiring legal staff; Training & Enablement: Design onboarding programs that train staff on our new high‑velocity methodology, ensuring they understand the distinction between traditional representation and our new guided review model.

Remote & Hybrid Management: Own the Unit Economics Data‑Driven Leadership: You will track file velocity, error rates, and throughput per agent to ensure our pricing model remains profitable.

Quality Assurance: You will implement rigorous QA protocols to ensure that automation and speed are backed by accountable human review and brand standards.

You lead with data: 5+ years of experience in Operations, business administration, or a related managerial role. ~ Experience scaling teams (hiring, onboarding, management) during a growth phase. ~ Asset: Experience in LegalTech, EdTech, Fintech, or a high‑volume professional services environment. ~ Meaningful Impact: Your work directly helps thousands of newcomers successfully start their lives in Canada. ~ Options for remote work and office access in Toronto or Montreal. ~ Group perks including extended health care, dental care, vision care, and telehealth. #

📌 Operations Manager - Medical (Toronto)
🏢 CanadaVisa
📍 Toronto