Step into an impactful role as an Operations Officer II with Prime Hires in hybrid work settings in Toronto. This position emphasizes exceptional customer service and banking expertise while working with a agile team.

Prime

Hires is looking for an experienced Operations Officer II to support our client’s needs for a 5-month contract. You'll contribute to customer loyalty, manage resolutions, and meet service level goals while working flexibly from home and the office.

Your role will include process improvements, transaction accuracy, and compliance with banking policies. Key Responsibilities:

- Enhance customer experience through quality interactions
- Resolve issues using established partner processes
- Achieve service level goals on processing demands
- Provide expertise to internal and external partners
- Participate in daily operations and audits

Requirements:

- University degree required
- 2-4 years of banking experience needed
- Proficiency in Microsoft 365 applications
- Excel skills: ability to run Macros
- Background screening is a must

Bring your banking expertise and drive for customer satisfaction to enrich the team as an Operations Officer II.

📌 Operations Officer II in Toronto
🏢 Robertson u0026 Company
📍 Toronto