This role is a key member of the Insurance Operations Strategy & Transformation team, reporting to the AVP of Strategy & Transformation. This role will help shape the operational strategy and key initiatives required to drive change in our ambition to becoming the #1 insurance provider in Canada. It will also help develop and lead change management including leading a team of professionals focused on strong communication, business insights, and insights to articulate progress against our strategy and corresponding KPIs.

With a background in insurance or operations, the incumbent will bring strategic thinking to the team by providing input to business planning and establishing key strategic initiatives with the leadership team and be accountable for providing updates and frequent reports to key stakeholders on the status and health of ongoing initiatives. Strong strategic planning and development of long- and short-term strategies. Facilitate strategic ideation sessions and annual planning to support the delivery of initiatives.

Effectively communicate with department leaders, project sponsor, senior leadership and colleagues to create consensus on key objectives and strategies for assigned projects. Provide leadership within a culturally diverse cross-function team with an attitude of customer first. Ensure that high-quality staff with a higher caliber of critical skills are hired within the organization; Appropriate use of Human Resource tools, practices and resources to assist in staff management while coaching and assisting direct reports and peers.

Bring strategic thinking to the team by providing input to business planning and direction,



identifying future business opportunities, and driving the development of plans to achieve agreed upon objectives. Manage monthly reporting cycle and insights updates for monthly business and finance review, weekly analysis of operational effectiveness. Chief of staff duties such as executive support of presentations, organization of executive tasks and culture shifts in supporting training, leadership engagement and development plans.

Strategic thinking with a focus on future proofing and transformation. Strong problem-solving skills, analytical skills & proficiency with numbers, including financial analysis. robust life and health insurance knowledge preferred. Bilingualism (English and French) is a strong asset.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. 142,530.00 CAD – $192,530.00 CAD Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Eligible employees benefit from a generous paid time off program in Canada, including holidays, vacation, personal, and sick days, as well as statutory leaves of absence.

Retirement savings plans are available, including pension and global share ownership plan with employer matching contributions, and financial education and counseling resources.

📌 Planning Manager (Temporary) (Quebec City)
🏢 Manulife Financial
📍 Quebec City