Role: Platform Architect

Location: Toronto, ON (Hybrid)

Experience: 8+ years

Type: Full Time Permanent

Job Summar yWe are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers. The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment.

The Platform

Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably while ensuring the long-term health and scalability of their ServiceNow platform. This is an advisory role focused on shaping the customer's platform strategy and direction through expert guidance rather than direct implementation

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Key Responsibiliti**

es1.

Architectural

Adviso

- ryTranslate customer business objectives into a coherent platform strateg
- y.Guide customers in defining their platform roadmap and sequencing workflow adoptio
- n.Conduct solution design and architecture review
- s.Recommend best practices for scalable and sustainable platform adoptio

n.2.

Platform

Health & Governan

- ceLead technical governance discussions to establish frameworks that maintain long-term platform healt
- h.Interpret platform health reports and recommend remediation plan
- s.Advise customers on improvin
- g:Maintainabili
- tyPerforman
- ceSecuri
- tyUpgradeabili
- tyEnsure governance standards are followed across platform implementation

s.3. Risk Manageme

- ntProactively identify, assess, and track architectural, technical, and platform health risk
- s.Advise customers on mitigation strategies to prevent risks from becoming production incident
- s.Promote proactive risk management throughout the platform lifecycl

e.4.





Customer

Engageme

- ntBuild and maintain robust relationships with customer stakeholders, ranging from technical teams to senior leadershi
- p.Facilitate architecture reviews, executive discussions, and customer workshop
- s.Serve as a trusted advisor for strategic platform decision

s.5.

Technical

Experti

- seDemonstrate ServiceNow platform capabilities and guide customers on best practice
- s.Maintain deep expertise in selected ServiceNow product areas while possessing broad knowledge across the overall ServiceNow platfor
- m.Stay current with new platform capabilities and architectural trend

s.6. AI Strategy & Adviso

- ryGuide customers in adopting AI capabilities available within the ServiceNow platfor
- m.Advise on how AI features align with broader organizational goals and digital transformation initiative
- s.Recommend strategic AI adoption based on customer business objective

**s.

Required Ski**

- llsServiceNow Platform Architect
- ureEnterprise Architect
- ureSolution Design & Architecture Revi
- ewsPlatform Governa
- ncePlatform Health Assessm
- entPerformance Optimizat
- ionSecurity Best Practi
- cesUpgrade Planning & Strat
- egyRisk Assessment & Mitigat
- ionCustomer Consulting & Advis
- oryStakeholder Managem
- entExecutive Communicat
- ionWorkshop Facilitat
- ionStrategic Think
- ingServiceNow AI Capabilities & Adopt

**ion

Experi**

- ence8+ years of experience in ServiceNow platform architecture, solution architecture, or enterprise platform consult
- ing.Proven experience advising customers on platform strategy, governance, and architect
- ure.Strong understanding of ServiceNow platform capabilities and best practi
- ces.Experience engaging with both technical and executive stakehold

ers.

📌 Platform Architect / Toronto, ON (Hybrid) - FTE
🏢 AceStack
📍 Toronto