Drive innovation as a Product Manager for Lyft's Customer Care Platform in Toronto. This hybrid role demands creativity and analytical skills to elevate support experiences for agents and customers alike. At Lyft, we're seeking a seasoned Product Manager with 8+ years of experience to lead platform and data initiatives.

You will define the vision and strategy for improving agent efficiency and ensure data accuracy for safety reporting. Collaborate closely with engineering and data teams to align on goals and execution. Key Responsibilities:

- Own vision and strategy for Lyft's agent platform
- Define AI capabilities to enhance agent efficiency
- Lead complex, cross-functional initiatives on platform data
- Ensure customer care data integrity and accuracy
- Shape platform architecture and operational workflows

Requirements:

- 8+ years of product management experience
- Proven experience with AI/ML-powered products
- Robust data fluency and experience with data pipelines
- Track record of solving complex, cross-team problems
- Degree in Computer Science or related field preferred

Shape the future of customer support and empower agents at Lyft with your strategic vision and technical depth.

📌 Product Manager, Customer Care Platform at Lyft (Toronto)
🏢 Socket.dev
📍 Toronto