Shape the future of customer care with Lyft as a Product Manager in Toronto. Utilize your skills in AI and data management to enhance the agent platform and support experiences. Lyft is seeking a Product Manager to lead the vision and strategy for its Customer Care Platform.

You will possess 8+ years in product management with a robust understanding of AI/ML systems. This role demands leadership across cross-functional teams to ensure accurate, trusted data while improving agent efficiency. Key Responsibilities:

- Own the vision and strategy for Lyft's agent platform
- Define AI capabilities to enhance agent efficiency
- Lead complex initiatives across platform and data
- Ensure accuracy of customer care and safety data
- Partner with engineering and design to deliver products Requirements:
- 8+ years in product management experience
- Direct experience with AI/ML-powered products
- Proven track record in complex problem-solving
- Robust data fluency with reporting expertise
- Degree in Computer Science, Engineering, or related field Drive innovation and make an impact in customer care at Lyft, focusing on data integrity and AI enhancements.

📌 Product Manager for Customer Care at Lyft (Toronto)
🏢 Triwill Group
📍 Toronto