A long-term leadership role for a grounded, systems-minded operator who can build, launch, and steward a world-class academic student experience at accredited level (higher education, postgraduate, master’s degree level).

Role Overview Institute for Coaching Mastery by Alyssa Nobriga International is entering a new phase of growth as we expand our academic program portfolio and go through the postgraduate education accreditation process.

The Program

Manager will partner closely with Alyssa, senior leadership, curriculum partners, faculty, coaches, student support, and operations department to turn a postgraduate coach certification program vision into a seamless, scalable student experience. The first few months of this role will be focused on the development and operational launch of the master’s pathway program, including curriculum coordination, student journey design, faculty workflows, delivery systems, accreditation-related coordination, and ongoing program management. As the company grows, this role may expand into broader program ownership across other programs of the institution.

Core Responsibilities Program

Development & Launch Translate program vision into transparent timelines, workflows, launch plans, and operating systems

Support curriculum planning, student journey mapping, faculty coordination, and accreditation-related project management

Ensure promised program elements, resources, calendars, and student-facing materials are documented and delivered Program Delivery & Operations Own the ongoing coordination and delivery of assigned academic programs

Oversee calendars, live-session logistics, LMS updates, student databases, certification processes, SOPs, and delivery workflows

Monitor program health and proactively flag risks, bottlenecks, gaps,



and decisions needed from leadership Student Experience & Retention Manage student support and mentoring/coaching teams to improve clarity, engagement, completion, satisfaction, retention, and re-enrollment

Manage escalated student experience matters with calm, care, and brand-aligned communication

Track feedback, recurring student issues, and opportunities to strengthen the journey Team Leadership & Cross-Functional Coordination Keep leadership, curriculum, faculty, coaching, support, marketing, and operations aligned

Lead meetings, document decisions, follow up on action items, and maintain clear ownership across projects

Support team rhythms, accountability, hiring, onboarding, training, and performance development where relevant Systems & Continuous Improvement Build scalable systems for program delivery, communication, documentation, tracking, and reporting

Reduce reactive execution by creating clean SOPs, repeatable workflows, and proactive visibility

Implement meaningful improvements that strengthen delivery without compromising quality Success Profile AI first operator + experienced program leader with 3+ years of relevant industry experience (online education, coaching certification, academic programs). Highly organized, detail-oriented, and calm under pressure

Strong communicator with excellent follow-through

Able to own outcomes, not tasks

Comfortable working with visionary founder, academic partners, accrediting bodies, faculty, coaches, and admin support professionals in a fully remote setting

Experienced in program management, education operations, online learning,



certification programs, higher education, or student experience

Interested in a long-term role with room to grow KPI Framework Program Delivery & Launch 95%+ of major milestones, deliverables, and launch activities completed within 6 months after onboarding

100% of essential program materials, calendars, and student-facing resources finalized within 6 months after onboarding

LMS, databases, SOPs, and core operating documents maintained accurately and updated on time Student Success & Experience Student satisfaction: 95%+ positive feedback

Completion rate: 93%+

Withdrawal rate: below 7% of enrollments

Re-enrollment: min 5% increase year over year

Escalated student issues resolved within 48 hours Team Leadership & Operations 100% of monthly 1:1s and quarterly reviews completed and documented for direct reports

85%+ of team tasks completed independently and on time

Customer support initial response time maintained under 24 hours during active programming cycles

Clear communication cadence maintained across teams, with visible ownership and follow-through Systems, Reporting & Improvement 1–2 meaningful process or systems automations with AI implemented per quarter

Monthly KPI and program-health reporting delivered clearly and proactively

Program operations managed within approved budget parameters

Key workflows and SOPs documented, maintained, and continuously refined Role Details Pacific Zone Hours (9 am - 5 pm, Mon-Fri)

Remote (work from anywhere)

1099 Contract

Long-term

Reports to Executive Director

Initial focus: Master’s pathway program development and launch Alyssa Nobriga asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact Alyssa Nobriga directly.

📌 Program Manager — Academic & Certification Programs (Canada)
🏢 Institute for Coaching Mastery
📍 Canada