TekStaff's Client has a current vacancy for a Specialist II-IC Business Analysis - Program Manager

Duration : This is an approximate 12 month contract located in Toronto, ON (twice a week)

Role Mandate: Seeking a Program Manager – Broadridge Delivery & Governance to ensure client’s interests are effectively represented and delivered across all Broadridge-led initiatives. This role will drive accountability, transparency, and execution across projects, changes, and defect remediation, while proactively managing risks, escalations, and stakeholder communication.

Success in this role requires strong stakeholder management, and the ability to resolve operational challenges in a timely manner.

Role Responsibilities Include (but are not limited to):

Champion client’s Priorities

- Act as the primary owner ensuring client priorities, requirements, and timelines are clearly represented, understood, and delivered by Broadridge.

Strengthen Vendor Governance & Accountability

- Proactively manage and escalate Broadridge service delivery issues, ensuring timely resolution and preventing recurrence.
- Hold the vendor accountable to committed deliverables, milestones, and SLAs.

Drive Program Oversight & Execution

- Oversee delivery of Broadridge-related projects, enhancements, and defect fixes.
- Ensure committed dates are met and risks/issues are actively managed with clear mitigation plans.
- Monitor execution health and intervene early to address slippage or misalignment.

Centralized Tracking & Reporting





- Maintain a consolidated view of client related Broadridge initiatives, including projects, changes, and production issues.
- Provide clear, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.

Escalation & Incident Management

- Identify, manage, and escalate issues effectively across both client and Broadridge leadership.
- Drive resolution of critical blockers impacting delivery timelines or business outcomes.
- Work with Broadridge to identify and analyze malfunctions, system workflow, and troubleshoots issues raised by business.
- Fulfils KMPG audit requests for incident management

Act as client–Broadridge Bridge

- Serve as the key liaison between internal stakeholders and Broadridge SMEs.
- Ensure clear, consistent communication and alignment across all parties.
- Works independently on a range of complex tasks, which may include unique situations.

Stakeholder Relationship Management

- Build and maintain robust relationships across the liaison, business and vendor teams
- Take ownership of stakeholder concerns, ensuring timely resolution and clear communication
- Foster trust through transparency, responsiveness, and delivery consistency

Innovation & Tooling Enablement





- Leverage tools (e.g., AI/Copilot, Jira, reporting platforms) to improve tracking, automation, and reporting efficiency
- Introduce scalable practices that enhance visibility and execution discipline

Problem Solving & Analytical Leadership

- Diagnose and resolve complex, ambiguous issues using problem-solving approaches
- Analyze data and trends to inform decision-making and continuous improvement initiatives
- Advise and provide input to leadership on Broadridge related questions

Alignment to client Values

- Model client values and behaviors
- Promote a culture of accountability, collaboration, and continuous improvement

Must-Have Skills :

- 5+ years of relevant experience or equivalent combination of education and experience
- Strong program management, vendor governance, and delivery oversight experience
- Excellent stakeholder management, communication, and escalation management skills
- Proven ability to operate independently in complex, fast-paced environments
- Strong organizational skills
- Ability to work in a fast-paced environment and learn new skills/pivot when necessary
- Flexibility with regards to taking on ad hoc tasks

Nice to Have Skills: · More open to participating in office culture [joining teams

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

📌 Program Manager (Greater Toronto Area)
🏢 Tekstaff IT Solutions
📍 Greater Toronto Area