Job Summary We are seeking a dedicated and experienced Program Supervisor to provide day-to-day supervision and operational assistance for our Assisted Living (formerly Supportive Housing), Attendant Outreach and Mobile Attendant Services Programs. This position plays a critical role in ensuring the delivery of high-quality, Consumer-centered attendant services for adults with physical disabilities within a medium-sized, unionized, not-for-profit organization operating in a 24/7 environment. Reporting to the Director, Program Operations, with a dotted-line reporting relationship to a Program Manager, the Program Supervisor is responsible for coordinating staffing, supervising frontline service delivery staff (Independent Living Assistants/Personal Support Workers), supporting Consumers, ensuring compliance with organizational policies and applicable legislation, and maintaining service continuity.

The successful candidate will be a strong people leader with experience in scheduling, health and safety legislation, and service delivery within a unionized environment. This role includes participation in a rotating on-call schedule, providing after-hours support for operational, staffing and Consumer-related issues.

Qualifications Diploma or degree in Social Services, Health Care Administration, Community Services, Human Services or a related field.

Minimum 3 to 5 years of experience in attendant services, community care,



supportive housing/assisted living or a related environment.

Demonstrated experience scheduling staff in a 24/7 service environment.

Experience using a Health Information Management System (HIMS) and related scheduling platforms.

Knowledge of attendant services and supporting adults with physical disabilities.

Understanding of Ontario Employment Standards Act (ESA) and Occupational Health and Safety Act (OHSA).

Solid organizational, analytical, problem-solving, and time management skills.

Ability to manage competing priorities in a fast-paced environment.

Commitment to equity, diversity, inclusion, accessibility, and Consumer-centered service delivery.

Working Conditions 24/7 operational environment requiring flexibility and responsiveness.

On-call responsibilities.

Frequent interaction with staff, Consumers, management, community partners and members of the public.

Exposure to emotionally sensitive situations, competing priorities, and operational pressures.

Travel between Program locations and Head Office.

Occasional visits to Consumers' homes and community settings.

Onsite presence with opportunity to work remote 1 day per week, depending on operational needs.

Extended periods of computer work with intermittent walking, standing, lifting and occasional assistance with service delivery

📌 Program Supervisor, Assisted Living (North York)
🏢 Access Independent Living Services
📍 North York