Title

Project Manager/Leader

Description

Responsibilities:

- Lead and manage the delivery of complex IT infrastructure and operational projects, overseeing full project lifecycle activities including scope, schedule, cost, and risk management.
- Coordinate release planning and patching activities, ensuring alignment with operational priorities and minimal service disruption.
- Engage and communicate with stakeholders, including ministry partners, executive leadership, and technical teams, to ensure clear direction, alignment, and timely decision-making.
- Support IT operations by coordinating incident response, managing service tickets, and facilitating change management processes, including CRQs.
- Drive infrastructure initiatives and manage ITS engagement to ensure compliance with standards, processes, and governance requirements.
- Identify, assess, and mitigate project and operational risks, providing recommendations to support informed decision-making.
- Prepare and maintain project documentation and reporting, ensuring effective knowledge transfer and transparency across teams.

Skills Experience and Skill Set Requirements

Experience Requirements:

- Minimum 8–10 years of IT project management experience, preferably in infrastructure or operations environments
- Proven experience managing multiple concurrent projects and operational priorities
- Experience with release management, patching cycles, and change management processes (e.g., CRQs)
- Experience supporting incident management and service operations
- Strong stakeholder engagement and communication skills, including working with senior leadership
- Demonstrated ability to manage project scope, schedules, budgets, and risks
- Excellent problem-solving, organizational, and decision-making skills

Desirable Skills:

- Experience in public sector or large enterprise environments
- Familiarity with ITIL processes (incident, change, problem management)
- Experience with infrastructure delivery (cloud, on-prem, or hybrid)




- Knowledge of enterprise governance and ITS engagement processes

Knowledge Transfer Requirements: Knowledge transfer will occur throughout the engagement via regular meetings, documentation, and working sessions. All project artefacts must be documented and transferred to ensure continuity and sustainability of operations.

Evaluation Criteria

Project Management and Delivery Experience – 50%

- 8–10+ years of demonstrated experience managing complex IT projects, preferably in infrastructure and operations environments
- Proven ability to manage full project lifecycle (scope, schedule, cost, risk, and quality)
- Experience coordinating releases, patching cycles, and change management (e.g., CRQs)
- Experience managing multiple concurrent projects in fast-paced environments

Technical Coordination and Operations Support – 20%

- Experience supporting IT operations, including incident, change, and service management processes
- Ability to coordinate technical teams and resources to deliver complex infrastructure initiatives
- Demonstrated experience identifying and managing project and operational risks

Communication and Stakeholder Management – 25%

- Proven ability to engage effectively with stakeholders, executives, and technical teams
- Solid verbal and written communication skills, including reporting and documentation
- Experience facilitating decision-making and resolving conflicts across stakeholders
- Demonstrated ability to collaborate and build strong working relationships

Desirable Skills – 5%

- Public sector experience
- Knowledge of ITIL frameworks and best practices
- Experience with cloud and hybrid infrastructure environments
- Awareness of emerging IT trends and technologies

5 days onsite

Must Have

- 8–10+ years of demonstrated experience managing complex IT projects, preferably in infrastructure and operations environments
- Public Sector experience
- Strong technical background in web applications and modern cloud infrastructure (very important)
- Experience managing varity of products /products
- Variety/range of technical people
- Demonstration of a people-first approach

📌 Project Manager/Leader – 8–10 yrs IT PM, Public Sector, Cloud/Web Apps, Multi-Product Delivery, People-First Approach (Toronto)
🏢 CCI- Computer Consultants International
📍 Toronto