Division: IGM Tech 3 days in office) We are seeking a full‑time Senior End User Engineer to own, operate, and continuously improve critical end user infrastructure services across the enterprise.

The Senior End User

Engineer defines and applies platform standards, guardrails, and operating practices that improve reliability, security, usability, and compliance. This is a hands‑on and operationally critical role with responsibility for large‑scale deployments, Intune and MDM services, backup and restore management, day‑to‑day escalation management, and roadmap planning.

The Senior End User

Engineer designs, engineers, and supports the enterprise end‑user technology platform as part of a cross‑functional engineering team. This is not a project‑only or advisory role. It requires sustained ownership, deep institutional knowledge, continuity of support, and ongoing collaboration across Engineering, Operations, Security, Risk, Architecture, and other technology partners.

Serve as the primary technical lead for end user workspace management, with end‑to‑end accountability for operating system standards, device management platforms, and endpoint security controls. This includes defining and maintaining enterprise standards, ensuring alignment with security and compliance requirements, guiding architectural decisions, and driving consistency across platforms. The role provides technical leadership to engineering and operations teams, supports roadmap planning, and ensures that end user workspace solutions are scalable, reliable, and aligned to business and regulatory needs.

Lead and support complex troubleshooting efforts and root cause analysis for high impact or systemic end user technology issues. This includes coordinating cross functional teams during major incidents, performing deep technical analysis to identify underlying causes, and implementing corrective and preventive actions. The role is responsible for documenting findings, driving long term improvements to platform stability and resiliency, and ensuring lessons learned are incorporated into standards, processes, and future designs.

Maintain, evolve, test, deploy, and support Microsoft Intune to ensure secure, compliant, and reliable endpoint management across the enterprise. This includes managing policies, configurations, application deployment, device compliance, and platform health,



while continuously improving the service to align with security standards, operational needs, and roadmap objectives. Maintain, evolve, test, deploy, and support JAMF to effectively manage Apple devices across the organization.

This includes macOS and iOS/iPadOS lifecycle management, configuration profiles, application distribution, security controls, and integrations with enterprise identity and management platforms, while partnering with operations to support production stability and escalations. Lead structured task transition and knowledge handover activities, highlighting complexity, implementation risk, and areas requiring sustained ownership reinforcing the need for a permanent role. Own and contribute to the Microsoft 365 platform roadmap, aligning technical direction with business priorities, security requirements, and operational capabilities.

Evaluate new features and service changes, assess impact, and plan-controlled adoption into the environment. Evaluate, pilot, and implement Microsoft Copilot capabilities and agentic AI solutions, ensuring use cases are assessed for business value, security, compliance, governance, operational readiness, and measurable adoption outcomes. Exchange (mail flow, configurations, platform health, and escalations) SharePoint and OneDrive (information architecture, sharing models, governance, and lifecycle management) Related Microsoft 365 collaboration and productivity services Resolve cross‑pod delivery constraints (pipeline issues, environment bottlenecks, shared service reliability) and drive durable fixes.

Coordinate dependencies with Software, Infrastructure, Security/Risk, and Architecture partners; Determine when escalation is required due to enterprise impact or security risk; Enable AI‑enabled delivery by standardizing safe patterns for automation, policy enforcement, and developer productivity tooling. Contribute to chapters/communities by sharing practices, improving standards, and mentoring via influence.



Extensive hands‑on experience deploying, imaging, and troubleshooting Windows 10/11 environments.

Robust practical knowledge of Microsoft Intune, MDM, and endpoint security controls. Deep knowledge of Citrix environments, including virtual apps and desktops, platform administration, troubleshooting, performance optimization, and production support. Comfortable taking sustained operational ownership beyond project‑based delivery.

Post‑secondary education in Technology or a related field, or equivalent practical experience. Demonstrated ability to lead through influence across engineering and operations teams.

Experience responsibly integrating AI‑enabled tools into platform services and workflows In addition to base salary, this role is eligible for annual short‑term incentive, health and well‑being benefits, retirement and savings plan, paid time off and career development.

COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance‑weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.

EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short‑term & long‑term disability plans.

RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan. WORK‑LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flexible work arrangements.

INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee‑led groups formed around a common interest, identity, or background). We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

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