Lead customer support operations as Technical Support Manager at Wiza. This remote role requires expertise in support management and AI automation for a growing PLG user base. You will oversee support functions end-to-end, improving tools, standards, and educational content.

Your responsibilities will include managing customer inquiries, billing operations, and enhancing AI agents for optimal service. In this role, you will drive proactive engagement to ensure users gain value quickly. Key Responsibilities:

- Own support for PLG users, resolving inquiries and issues
- Manage billing operations, including refunds and plan changes
- Maintain and update help center articles for accuracy
- Drive customer education with onboarding and in-app guidance
- Identify and solve recurring systemic support issues Requirements:
- 2 to 4 years in customer-facing support or technical roles
- Experience with Intercom and Fin AI management
- Proven ability to oversee a support operation
- Technical skills in API management and automation tools
- Strong communication skills for transparent and effective support Elevate support quality, utilize AI solutions, and manage comprehensive customer experiences at Wiza.

📌 Remote Technical Support Manager at Wiza (Niagara Falls)
🏢 Bilinguallink
📍 Niagara Falls