Who you are

- 3+ years of experience in renewals, account management, customer success, or a commercial-facing SaaS role

- Strong negotiation skills and comfort navigating commercial conversations with customers at multiple levels

- Demonstrated ability to interpret customer health signals, product usage insights, and business risk indicators

- Proven ability to manage a large volume of accounts with competing priorities and tight deadlines

- Strong command of CRM tools (ex. Salesforce) and experience with renewal forecasting

- Experience in high-growth SaaS, especially with scaled or pooled Customer Success models

- Familiarity with planning, FP&A;, or data/analytics products

- Experience collaborating with Legal teams on contract redlines and exceptions

What the job involves

- The Renewals Manager is responsible for driving customer retention across Pigment’s scaled segment by owning the end-to-end renewal lifecycle

- This role blends commercial acumen with customer insight, ensuring customers continue to see value in Pigment while navigating contractual discussions with confidence and precision

- You will partner closely with Customer Success, Sales, and Legal to mitigate risk, forecast renewals, and execute a consistent, scalable renewal motion

- Manage the full renewal process across a high-volume portfolio, including forecasting, commercial discussions, objection handling, and contract execution

- Analyze customer health, product adoption, and stakeholder sentiment to proactively identify churn risks and create mitigation plans





- Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies, account history, and value realization narratives

- Prepare renewal proposals, negotiate pricing and contract terms within approved guardrails, and follow internal approval workflows

- Maintain accurate renewal data in CRM and reporting systems, ensuring predictable forecasting and identification of systemic risks

- Partner with Sales and Finance to optimize commercial structures for multiyear commitments, expansions, or right-sizing

- Contribute to the creation and evolution of scalable renewal playbooks, templates, and operational processes

- Success Metrics:
- Renewal rate and gross revenue retention across assigned accounts

- Forecast accuracy for upcoming renewals

- Reduction in churn risk through early identification and mitigation planning

- Operational excellence metrics (ex. deal cycle times, documentation completeness)

- Contribution to scalable renewal processes, playbooks, and best practices

Perks

- Healthcare including dental
- Brand new offices in the heart of Paris, London (Liverpool Street), New York and Toronto

- Hybrid work policy (40% remote)

- One company offsite every year in Paris

- Generous maternity (16 weeks full pay) /paternity leave (5 weeks full pay + 4 weeks half time work but fully paid)

- 50% home work stipend covered by Pigment

- Free Lunches
- Monthly office socials. Quarterly team socials

- 50% travel paid for

📌 Renewals Manager (Toronto)
🏢 Pigment
📍 Toronto