The role of the Reservations Supervisor is integral in crafting a positive guest experience They serve as the initial point of contact ensuring that each reservation is made with meticulous attention care and intention This meticulous process prepares the hotel operations team to welcome guests and provide an exceptional experience This role is positioned to gain an exemplary understanding of all operations and will provide strength to the successful candidates professional experience opening up opportunities of advancement internally and externally throughout the Tourism Hospitality industry If this sounds like you fill out an application to work live and play where you belong Compensation Information 2368 per hour Physical Requirement Light; work activities involve handling loads up to 10kg; Predominantly in an indoor setting This job position requires physical presence at the designated location The perks and benefits youll get to enjoy WinterSummer Season Lift Trail and Golf passesInitial entitlement to three weeks of paid vacationBenefits plan and additional wellness components including Health Spending Account and EFAPParticipation in our RRSP and matching DPSP programsCompany supported training and professional development opportunitiesDining discounts within our hotel & Resort owned outletsRetail discounts in our Resort owned outletsFriends and family rates at the Sun Peaks Grand HotelReciprocal programs with partnering ski areas & hotelsEligibility for our Pay for Performance incentive bonus program after qualifying period awarded to top performersSkills you bring with you Completion of post secondary education in hospitality or a related fieldA minimum of two years of experience in the Reservations or Front Office department is essentialDevoted to working collaboratively in a dynamic team workplace with a strong focus on enhancing the guest experienceProficient in computer systems including Microsoft Office and OperaExhibits a professional demeanor a genuine passion for delivering exceptional guest service and the ability to anticipate guest needsExceptional communication skills both written and verbal coupled with outstanding problem solving capabilitiesPrimary Responsibilities Guest Experience Assist in managing day to day reservations department operations Handles reservation calls on a regular basisConsistently upholds approved Standard Operating Guidelines SOG for phone etiquette and call quality standards in all guest interactions serving as a role model for the teamDepartmental Execution & Excellence Serves as the Reservations Group and Tour championOversees trains and monitors all reservations activities ensuring compliance with Director of Reservations DOR approved Standard Operating Guidelines SOG processes and standardsImplements new SOGs with Reservations Agents and Guest Service Agents as requiredWhy join us We are Canadas second largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests Our people are at the heart of what we do making a difference to our guests and our workplace every single day Thats why we invest in the employee experience; to ensure everyone can be at their best and live our values No matter who you are or your career journey to date once you join the team at Sun Peaks youll get to feel part of our special community right away You and your wellbeing matter to us; youll have plenty of opportunities to grow and learn as well as enjoy everything our beautiful mountain resort has to offer In return we expect you to be passionate about working together to create special memories for our guests while taking care of our precious environment for others to enjoy into the future We are an equal opportunity employer committed to building a diverse and inclusive culture and encourage applications from all qualified individuals We acknowledge that we live work and play on the traditional territory of the Secwpemc People Apply Now copy & paste the link into a new browser httpssunpeaksclearcompanycomcareersjobs73636212 3b9c feed 98c5 5b123d75bba2applysource3773409 CS 58771

📌 Reservations Supervisor (Canada)
🏢 Sun Peaks Grand Hotel
📍 Canada