Hourly Rate: Class 08 - $124,719.47 - $149, 663.48 per annum Description: The Manager in Medical Imaging is responsible for leading the operations and team for their assigned modalities in the department. This includes oversight of staff (recruitment, engagement, fostering strong interpersonal relationships, professional development, performance expectations and management, etc.), day-to-day patient flow, access to care and wait times, and quality programs. In alignment with KHSC’s values of compassion, respect, partnership, and innovation, the Manager fosters a culture of continuous quality improvement, shared accountability, and patient- and family-centred care.

The Manager demonstrates robust interpersonal and relationship-building skills, working closely with Radiologists, Residents, staff, and other hospital and regional partners to cultivate trust, engagement, and a clear vision for their areas. Leading teams through change is a critical component of the role, requiring the ability to effectively communicate why something is happening, support staff through transition, and sustain momentum during and after initiatives. The Manager ensures that equipment, supplies, and inventory in their areas are effectively maintained, managed, and compliant with all legislative, regulatory, and safety requirements.

This includes effective planning for capital equipment and specialized products or disruptions, with a focus on optimization, sustainability, and operational contingency plans. A key responsibility is the Manager supporting, promoting, and actively engaging the team to deliver education and continuous learning within the department. The Manager works with and collaborates with the Queen’s Radiology Residency Program along with multiple college and university clinical training programs for Technologists, Sonographers, Nurses, etc.

The goal is to foster an environment that promotes ongoing career development, pride in the profession, and excellence for Medical Imaging professions and practice. Strong communication and collaboration with physicians, learners, other programs and departments across the organization (and at times region) are essential to ensure coordinated, high-quality care delivery. The Manager contributes to a culture of partnership that supports both clinical excellence and a positive patient experience.

The Manager is accountable for quality and process improvement initiatives in their areas and may be assigned to support broader initiatives for the program. This includes the ability to analyze performance, identify opportunities for improvement, effectively execute on opportunities, and lead sustainable change. The Manager is responsible for managing departmental resources within the allocated budget and demonstrating a strong understanding of the business operations of Medical Imaging.

They do work closely with the Business Manager in Medical Imaging but are ultimately accountable for the financial performance of their areas. The role requires the Manager to effectively manage within a unionized environment, including adhering to collective agreements, labour relations practices, and related organizational policies. The Manager must be adept at workforce planning, work schedules, and navigating complex labour relations issues with fairness, consistency, and respect.

The Manager is responsible for recruiting, developing, and supporting a skilled and engaged team This includes fostering staff growth and performance,



recognizing excellence, and addressing performance concerns when required.

Continuous Quality Improvement: Lead and embed a culture of continuous quality improvement across assigned modalities, using structured methodologies (e.g., Lean, PDSA) to improve access, patient experience, safety, and operational performance. Accountable for establishing and monitoring meaningful KPIs for their areas and driving performance towards attaining associated targets and goals. Champion and actively lead departmental and program-wide improvement initiatives, ensuring measurable outcomes while building internal team capacity and capability in quality improvement practices.

Quality & Performance Management: Accountable for monitoring, evaluating, and improving the quality of clinical services and care across modalities. Establish clear performance expectations and ensure lead roles in their areas are equipped and accountable for fulfilling their roles and responsibilities. Provide regular coaching, feedback, and performance development and management to team members.

Operations & Patient Flow: Provide ongoing operational leadership to ensure efficient patient flow, optimal utilization of resources, and timely access to exams and procedures in Medical Imaging. Proactively address and plan for capacity pressures, urgent requests, and system constraints impacting patient care.

Resource & Capacity Planning: Lead short- and long-term workforce and capacity planning to meet current and anticipated service demands. Monitor and analyze data such as wait times, throughput, utilization metrics, and demand profiles to identify trends and implement strategies that improve access for patients in our community. Equipment, Capital & Operational Planning: Ensure the effective management, maintenance, and lifecycle planning of equipment and supplies across assigned areas.

Lead capital equipment planning, including needs assessment, business case development, procurement support, and implementation oversight. Develop contingency plans to mitigate service disruptions and ensure operational continuity. Partner with Clinical Engineering, Business Manager, MMC, and vendors / manufacturers to ensure optimal equipment performance and reliability.

Safety & Risk Management: Ensure compliance with all applicable legislation (e.g., Healing Arts Radiation Protection Act, Occupational Health and Safety Act), hospital policies, and infection prevention and control standards. Promote a culture of safety by proactively identifying, mitigating, and monitoring risks within their areas for everyone who comes through (including patients, families, team members, etc.). Oversee incident reporting, investigation, and follow-up actions to support continuous learning and ongoing improvements.

Financial Stewardship: Accountable for managing departmental resources within the allocated budget, ensuring responsible and transparent use of financial resources. Work collaboratively with the Business Manager while maintaining accountability for financial performance within assigned areas.





Team Leadership & Workforce Management: Provide strong, visible leadership to build and sustain highly engaged, high-performing teams. Lead recruitment, retention, succession planning, and staff development for their areas. Foster a respectful, inclusive, and collaborative work environment that supports team member well-being and qualified growth and development.

Effectively manage within a unionized environment, ensuring compliance with collective agreements, consistent application of policies, and respectful resolution of labour relations matters. Build and maintain strong partnerships with Radiologists, clinical leaders, departments, and regional partners to support coordinated, high-quality patient care.

Change Leadership & Strategic Initiatives: Lead and support organizational and program-level change initiatives, ensuring effective communication, staff engagement, and sustained adoption of changes. Execute on priorities, monitor progress, evaluate outcomes, and adjust approaches to ensure successful implementation and long-term sustainability.

Experience working in, or in close collaboration with, Medical Imaging within a hospital setting preferred Member of a Regulated Health Care Profession considered an asset Lean, Six Sigma designation or equivalent quality improvement experience an asset Project management designation or equivalent experience leading complex initiatives an asset Demonstrated knowledge and applied experience in leadership, quality improvement, and change management principles Proven ability to lead, engage, and influence individuals and teams, driving alignment toward a shared vision while maintaining team cohesion, mutual respect, motivation, and performance Demonstrated commitment to equity, inclusion, and creating a respectful and psychologically safe work environment Strong critical thinking, judgment, and decision-making skills to support achieving operational and strategic objectives Proficiency with Microsoft Office Suite and experience using data and reporting tools to support decision-making Proficiency using word processing, communications/scheduling and spreadsheet applications, Microsoft Windows Office suite (including Outlook, Word and Excel) required Proficiency in French and English preferred KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health. KHSCis committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act.

We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

Kingston Health Sciences

Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.

📌 Responsable Support / Service Manager (H/F) (Kingston)
🏢 Kingston Health Sciences Centre
📍 Kingston