The Retail Store Manager is responsible for leading and overseeing all aspects of Brandt Sports & Entertainment’s (“BSE”) retail operations — including both brick-and-mortar and e-commerce channels — with a focus on delivering exceptional guest experiences, achieving sales and profitability targets, and upholding the integrity of the BSE brand. Reporting to the Director of Merchandise, the Retail Store Manager plays a key role in driving merchandise strategy, managing daily operations, leading a high-performing retail team, and ensuring that the in-store and online shopping experiences reflect the same energy, pride, and professionalism that define BSE’s sports and entertainment brands. KEY PERFORMANCE INDICATORS (KPI’s) Achievement of sales and profitability targets.

Customer satisfaction and service quality scores.

Efficiency and accuracy in inventory management and reporting.

Staff engagement, retention, and performance development.

Growth in e-commerce revenue and digital engagement.

Compliance with brand, financial, and operational standards.

Duties & Responsibilities Retail Operations & Profitability Manage all aspects of BSE’s retail operations, including the team store, game-day kiosks, and e-commerce platform.

Ensure store profitability by achieving or exceeding sales goals, managing expenses, and implementing cost-control strategies.

Oversee daily store operations including opening, closing, cash management, and adherence to all asset protection and loss prevention policies.

Maintain accurate inventory control, including receiving, pricing, stocking,



and transfers between locations.

Manage operational processes to ensure productive flow from stockroom to sales floor, maximizing product availability for guests.

Support the Director of Merchandise in seasonal buying, assortment planning, and product selection decisions based on sales performance, trends, and customer feedback.

Guest

Experience & Brand Leadership Lead by example to create a guest-first, service-driven culture that reflects BSE’s values and enhances fan loyalty.

Deliver a retail experience that is engaging, approachable, and reflective of the excitement of live sports and entertainment.

Ensure that all team members consistently provide exceptional customer service and maintain high brand presentation standards.

Oversee the execution of visual merchandising and store displays, ensuring product presentation aligns with BSE and franchise branding guidelines. E-Commerce & Digital Retail Oversee BSE’s online retail store, ensuring accurate product listings, pricing, photography, and stock availability.

Coordinate order fulfillment, returns, and shipping logistics to maintain service excellence.





Work with marketing and merchandise teams to develop online promotions and digital campaigns that drive traffic and conversion.

Analyze e-commerce analytics and sales data to optimize the digital shopping experience. Team Leadership & Development Recruit, train, and lead a team of retail associates to deliver exceptional service and operational excellence.

Foster a culture of trust, motivation, and accountability, encouraging collaboration and personal growth.

Provide regular coaching, feedback, and performance evaluations.

Create staffing plans and schedules to meet business needs, particularly during game days and peak periods.

Ensure adherence to BSE policies, operational standards, and health & safety requirements.

Financial

Management & Reporting Track and analyze key performance indicators (KPIs) including sales, conversion rates, average transaction value, and inventory shrinkage.

Prepare and submit regular financial and operational reports to the Director of Merchandise and Finance Department.

Collaborate with Finance to ensure all sales and expense data are accurately recorded and reconciled.

Assist with year-end and periodic inventory counts, ensuring accuracy and accountability. Collaboration & Promotions Partner with Marketing and Sponsorship departments to develop and execute retail promotions tied to theme nights, events, and community initiatives.

Work cross-functionally with the Game Day & Fan Experience team to ensure retail activations contribute to the in-venue atmosphere.

Represent BSE retail operations with professionalism in all partner and vendor communications.

📌 Retail Store Manager (Regina)
🏢 Brandt Group of Companies
📍 Regina