Job Title: Food Service Supervisor

Company: Island Burgers Inc. (A&W; Restaurants)

Location: Shelbourne Street, Victoria, BC

Employment Type: Full-time, permanent

Salary: $21 per hour (up to four positions available)

Hours per week: 40

Start Date: Immediately

Responsibilities

- Supervise, coordinate, and support front-line staff during assigned shifts.
- Ensure food quality, safety, and service consistency, adhering to all A&W; standards and applicable regulations.
- Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
- Open and close the restaurant, handling float and safe access.
- Supervise, schedule, and manage staff activities, station assignments, and break times.
- Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
- Make decisions balancing food quality, service times, labour cost, and operational efficiency.
- Maintain records and complete required daily paperwork and shift documentation.
- Support training, coaching, and onboarding of new employees.
- Address performance concerns professionally and elevate when appropriate.
- Ensure adherence to sanitation, hygiene, and safe food handling protocols.
- Complete daily and weekly accounting administration tasks.
- Support inventory control by counting inventory, estimating needs, placing or supporting orders,



and monitoring waste and usage.
- Apply cash-handling procedures and cost control principles, including food and labour cost awareness.
- Assist in maintaining records of stock, sales, wastage, and repairs.
- Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
- Ensure safe food handling practices are consistently followed.
- Support productive guest service by ensuring proper staff placement, stocking, and timely preparation of products.
- Manage guest concerns, incidents, or complaints using service recovery guidelines.
- Ensure team appearance and professionalism meet A&W; standards.

Qualifications & Requirements

- Completion of secondary school or equivalent.
- Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
- FOODSAFE Level 1 required; Level 2 preferred (or provincial equivalent).
- Previous supervisory or leadership experience in a food service setting.

Benefits

Optional employee‑contributed single or family Medical and Dental Benefit plan covering pharmaceuticals, hospital care, paramedical services, medical equipment, travel coverage, vision care, basic and optional life insurance; and optional employee‑contributed Group RRSP.

📌 retail store supervisor (Victoria)
🏢 Au0026W Restaurants
📍 Victoria