Food Service Supervisor

A&W; Restaurants

Location: Williams Lake, BC (Norland Enterprises Ltd.)

Address: 1039 Highway 97 South, V2G 2W3

Employment Type: Full‑time

Hours per Week: 32

Position(s): 2

Start Date: As soon as possible

Wage: $22 per hour

Language: English

Education: Secondary School Certificate or equivalent

Experience: 3 years in food preparation or food service

Bounts & Benefits

- Employee‐contributed single or family Medical and Dental Benefit plan, including Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care
- Basic and Optional Life Insurance
- Optional employee‐contributed Group RRSP
- Employee contribution to optional health benefits

Responsibilities

- Supervise, coordinate, and support front‑line staff during assigned shifts to ensure efficient restaurant operations.
- Ensure food quality, safety, and service consistency, adhering to all A&W; standards and provincial health, safety, and employment regulations.
- Maintain safety and well‑being of all customers and staff.
- Monitor restaurant readiness to meet production demands, maintain food quality, speed of service, and overall guest experience.
- Open and close the restaurant, including handling float and safe access.
- Schedule staff activities, assign stations, and manage breaks.
- Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
- Make decisions that balance food quality, service times, labour cost, and operational efficiency.
- Maintain records and complete daily paperwork and shift documentation.
- Support training, coaching, and onboarding of new employees.




- Address performance concerns professionally, escalating when appropriate.
- Ensure adherence to sanitation, hygiene, and safe food handling protocols.
- Complete daily and weekly accounting administration tasks.
- Support inventory control by counting inventory, estimating needs, placing orders, and monitoring waste and usage.
- Apply cash‑handling procedures and principles of cost control, including food and labour cost awareness.
- Assist in maintaining records of stock, sales, wastage, and repairs.
- Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
- Ensure protected food handling practices are consistently followed.
- Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.
- Manage guest concerns, incidents, or complaints using service recovery guidelines.
- Ensure team appearance and professionalism meet A&W; standards.

Qualifications & Requirements

- Completion of secondary school or equivalent is required.
- Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
- FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
- Previous supervisory or leadership experience in a food service environment preferred.
- Strong communication, conflict resolution, and organizational skills.

We are committed to creating a positive, people‑centered workplace built on respect, teamwork, and open communication, where team members can learn, grow, and succeed.

📌 retail store supervisor (Williams Lake)
🏢 Au0026W Restaurants
📍 Williams Lake