Join Standard Bots as a Robotics Support Specialist to provide exceptional technical assistance in automated systems. Help customers navigate solutions through phone, email, and video calls. This role valued at $80,000 to $120,000 requires a solid technical background and a problem-solving mindset.

You'll spend your days diagnosing issues, guiding customers through troubleshooting, and collaborating with various teams to enhance support processes. Your input will help shape product improvements through insightful feedback. Key Responsibilities:

- Provide technical support via multiple communication channels
- Guide customers through troubleshooting and configuration
- Document issues and solutions in CRM systems
- Create FAQs and knowledge base articles
- Identify patterns in support requests to inform engineering

Requirements:

- Associate degree or higher in a technical field
- 2+ years in technical support related to robotics
- Proven troubleshooting skills in mechanical and software systems
- Understanding of industrial automation concepts
- Ability to explain technical concepts to non-experts

Utilize your technical skills to enhance customer experiences at Standard Bots.

📌 Robotics Support Specialist at Standard Bots
🏢 Support Human
📍 Standard