Finance About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era?

Agentforce is the future of AI, and you are the future of Salesforce. The Director, GIC Operations Excellence is a senior operational leader responsible for building and leading a new team within Salesforce's Global Incentive Compensation (GIC) organization, purpose-built to drive innovation across incentive compensation operations and processes. This role sits at the intersection of operational strategy, data analytics, AI, and process engineering — and is charged with fundamentally modernizing how GIC Operations works, in order to provide world-class incentive compensation support to a global team of 39k sellers.

The Director will identify, design, and execute improvements to the end-to-end incentive compensation operational lifecycle: eliminating manual work, automating repeatable processes, and building the infrastructure for a faster, more accurate, and more scalable GIC organization. Establishing a culture of continuous improvement and innovation that is embedded into how GIC operates day-to-day. Becoming a trusted, influential partner to GIC leadership and cross-functional stakeholders (Sales, Sales Ops, Technology, HR, Finance) on operational strategy.

Championing data and AI as tools that democratize insights and accelerate execution across the GIC team. The Director, GIC Operations Excellence will own both the strategic vision and hands-on execution of operational transformation, including: Diagnosing operational friction across GIC's workflows and building a prioritized roadmap of improvement initiatives. Partnering deeply across GIC functions (Comp Ops, Plan Ops, Analytics, Design/Policy) and with cross-functional teams to align on priorities, resources, and outcomes.

Data-Driven Decision Making Leverage data to quantify operational inefficiencies, set baselines,



and measure the impact of improvement initiatives. Build reporting frameworks that give GIC leadership real-time visibility into operational health, workload, and process performance. Cross-Functional Collaboration & Change Management Drive alignment across GIC, Sales Operations, Finance, HR, and Technology on process improvement priorities and shared infrastructure investments.

Lead change management for new tools, processes, and operating models — ensuring adoption is fast, smooth, and well-supported. Represent GIC Ops Excellence in senior leadership forums and cross-functional planning discussions. Build, recruit, mentor, and develop a new team of operations and transformation professionals. 10+ years of progressive experience in incentive compensation operations, strategy, and/or technology, with meaningful exposure to process transformation and/or technology-enabled change. ~3+ years of people management or team leadership experience. ~ Deep understanding of incentive compensation operations, systems, and/or sales compensation design. ~ Demonstrated track record of successfully designing and implementing process improvements that reduced manual effort, improved accuracy, or scaled operational capacity. ~ Strong command of process mapping methodologies and a structured approach to problem diagnosis and solution design. ~ Experience working with data and analytics tools to drive insights and measure operational performance; familiarity with Tableau or similar BI tools a plus. ~ Hands-on experience with or strong interest in AI and automation technologies and how they apply to sales compensation or finance operations. ~ Exceptional project management skills with the ability to manage multiple workstreams across complex, cross-functional environments.



~ Robust executive communication skills — both written and verbal — with the ability to influence senior stakeholders and translate complex operational concepts into clear narratives. ~ Salesforce product experience (Spiff/ICM, Tableau, CRM) is a plus but not required.

When you join Salesforce, you’ll be limitless in all areas of your life. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process.

Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 160,000 to CAD 210,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

📌 Sales Executive Full Time (Toronto)
🏢 Salesforce
📍 Toronto