A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters

Key Technical Skills

- Salesforce:

Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.

- Integration:

Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.

- Certifications:

Salesforce Platform Developer I / II, Service Cloud Consulta

Core Responsibilities

- Event-Driven Architecture:

Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.

- API &
- Middleware Utilization:

Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.

- Custom Apex &

- Lightning Development:

Write Apex triggers, LWC (Lightning Web Components),



and Flows to publish or consume event messages inside Service Cloud.

Service Cloud Core Skills

- Case Management:

Customizing cases, entitlements, SLAs, and knowledge bases.

- Routing &
- Console:

Configuring Omni-Channel, skill-based routing, and the Service Console workspace.

- Automation:

Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).

- AI Tools:

Integrating up-to-date features like Einstein Bots or Agentforce conversational tools

Integration Experience

- API Development:

Connecting external systems using REST and SOAP APIs.

- Telephony &
- Chat:

Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.

- Real-Time Data:

Using Platform Events and middleware to exchange live data securely.

📌 Salesforce Developer(Locals only) (Vancouver)
🏢 Yochana
📍 Vancouver