Experience

Must have 10+ years

Employment Type

Contract role

Role Summary

We are seeking a Salesforce AI Engineer who understands the Salesforce ecosystem and can identify where AI can create measurable business value across sales, service, operations, and analytics. This role is ideal for someone who can assess a client’s existing AI landscape, recommend where Salesforce-native AI capabilities should be used, and help drive implementation in selected high-impact use cases.

What You Will

- DoAssess business processes and current AI initiatives to identify opportunities where Salesforce AI can complement or outperform standalone AI effort
- s.Translate business requirements into Salesforce AI use cases, solution options, and implementation roadmap
- s.Design and implement solutions using Salesforce ecosystem capabilities such as Sales Cloud, Service Cloud, Data Cloud, Flow, Apex, Lightning Web Components, and Agentforce where appropriate
- Partner with business and technology stakeholders to prioritize use cases based on impact, feasibility, data readiness, and governance
- Support solution delivery end to end, including discovery, prototyping, integration design, testing, deployment, and adoption
- Guide responsible AI implementation, including data security, access controls, human-in-the-loop review, and prompt/response quality management

Required Skills

- Strong understanding of the Salesforce platform, including data model, security, sharing, automation, integrations, and declarative and programmatic development
- Hands‑on experience with Salesforce implementation or development, including Apex, Lightning Web Components, Flow,



APIs, and standard Salesforce objects
- Working knowledge of AI/ML concepts, LLM‑based applications, and common enterprise AI patterns such as retrieval, grounding, orchestration, and guardrails
- Ability to evaluate business workflows and recommend practical AI use cases that improve productivity, decision‑making, customer experience, or operational efficiency
- Experience working with cross‑functional teams and converting ambiguous business needs into clear technical solutions
- Strong communication skills to explain AI options, trade‑offs, risks, and implementation plans to both technical and non‑technical stakeholders

Preferred Experience

- Exposure to Salesforce AI capabilities such as Einstein, Agentforce, copilots, or AI‑assisted workflow automation
- Experience in organizations where multiple AI initiatives already exist and a platform‑level strategy is needed to reduce duplication and improve reuse
- Experience with enterprise systems integration, data platforms, and governance in regulated or complex environments
- Prior involvement in proof‑of‑concepts, pilot implementations, or production rollouts of AI‑enabled Salesforce solutions

Example Focus

- Sales productivity: chance summarization, next‑best action, follow‑up automation, and account intelligence
- Service operations: case classification, response drafting, knowledge retrieval, and agent assistance
- Internal efficiency: workflow automation, data enrichment, document summarization, and decision support
- Governed AI adoption: selecting Salesforce AI only where it fits the workflow

📌 Salesforce AI Engineer - waterloo (Ontario)
🏢 Bilinguallink
📍 Ontario