Drive impactful analytics as a Senior Analyst, focusing on Customer Contact Center and Marketing Science. Leverage SQL, Power BI, and Python to enhance data-driven decisions and insights. In this hands-on role, you will deliver crucial analytics and insights for Contact Center operations and Care Pod initiatives.

Collaborating closely with stakeholders, you'll create structured analysis, executive dashboards, and actionable insights that inform operational decisions. Your technical proficiency and analytical judgment will ensure high-quality outputs required for growth strategy. Key Responsibilities:

- Deliver analytics for Contact Center performance metrics
- Build executive-ready Power BI dashboards for decision-making
- Conduct root-cause analysis on call/chat drivers
- Partner with leadership on performance planning and decisions
- Translate prototypes into production-grade analytics solutions Requirements:
- 3-5 years in analytics or BI roles
- Robust SQL and Power BI experience
- Proficient in A/B testing and cohort analysis
- Skilled in Python for analytical tasks
- Excellent stakeholder management abilities Utilize your analytics expertise to empower decision-making in Customer Contact and Marketing Science.

📌 Senior Analyst for Customer Insights (Toronto)
🏢 EQ Bank | Canada's Challenger Bank
📍 Toronto