Join Goodstack as a Senior Customer Success Manager to enhance post-launch customer relationships in North America. Drive adoption and engagement while leading renewals and upselling initiatives. In this role, you will take charge of the customer journey post-launch, becoming the main point of contact for enterprise clients.

Collaborate closely with various teams to ensure seamless operations, high renewal rates, and upsell opportunities that enhance product usage across existing accounts. Your deep understanding of customer needs will help in maintaining their confidence in Goodstack’s offerings. Key Responsibilities:

- Lead customer relationships with structured operational cadences
- Ensure measurable adoption and program performance




- Handle renewals from negotiation to stakeholder alignment
- Identify and qualify upsell and cross-sell opportunities
- Keep account plans and forecasts updated proactively Requirements:
- 5-10+ years in Customer Success or post-sales SaaS
- Solid ability in managing renewals and stakeholder engagement
- Proficient in documentation and maintaining organized service
- Calm under pressure with excellent communication skills
- Mobility for travel across North America required Utilize your expertise to foster customer success and satisfaction with Goodstack.

📌 Senior Customer Success Manager North America (High Level)
🏢 Goodstack
📍 High Level