What we’re looking for This is a highly visible, strategic, and impactful role reporting to the VP of Engineering for SurveyMonkey Core Engineering. As the Senior Director of AI, you will be a critical leader defining the future of SurveyMonkey’s products and services, managing the Machine Learning and Data Science teams, and leading the shift to an AI‑first platform.

What you’ll be working on Strategic Leadership &

- Product Alignment Strategic Roadmapping: Define and execute the long‑term data science strategy, ensuring alignment with SurveyMonkey’s business objectives and product vision.

Product‑to‑Data Science Translation: Act as the liaison between Product Management and the Data Science team, mapping product requirements into technically feasible data science projects.

AI‑First Transformation: Drive the migration from a traditional SaaS product to an AI‑first platform, embedding advanced data science and LLM capabilities throughout the product experience.

Technical Expertise &

- Innovation LLM and NLP Integration: Develop strategy for integrating Large Language Models and advanced NLP techniques to enhance text analytics, sentiment analysis, and generative features.

Familiarity with MLOps / LLMOps: Experience developing and deploying Machine Learning Platforms, Agentic AI Architecture, and modern MLOps tools (e.g., AWS SageMaker, GCP Vertex AI, MLflow).

Technical Direction: Set standards for model development, deployment, monitoring, and maintenance to ensure best‑in‑class data science solutions.

Ownership of Model Lifecycle: Manage experimentation, deployment, monitoring, and iteration.

Stay Current: Research, evaluate,



and evangelize the latest developments in machine learning, deep learning, MLOps, and data science methodologies.

Team Management &

- Development Management and Motivation: Lead, mentor, and inspire a high‑performing team of data scientists and machine learning engineers while fostering a culture of innovation and continuous learning.

Recruitment and Growth: Recruit top‑tier talent, manage performance, and define career progression paths to ensure ongoing growth and retention.

We’d love to hear from people with 10+ years of progressive experience in data science, including significant experience with AI/ML platforms and at least 5 years in a Director‑level leadership role.

Experience building or leading AI/ML platforms (feature stores, model serving, training pipelines) in a cloud environment such as AWS.

Deep technical acumen: extensive practical experience with machine learning algorithms, statistical modeling, and experimental design (A/B testing).

NLP and LLM proficiency: Demonstrated experience in applying, fine‑tuning, and integrating LLMs and advanced NLP techniques into production systems for text classification, summarization, and generation.

Product thinking: Ability to translate ambiguous or high‑level product needs into concrete,



defensible data science problems and solutions.

Communication: Excellent written and verbal skills, capable of articulating complex technical concepts to non‑technical stakeholders.

Education: Master’s degree or PhD in Computer Science, Statistics, Mathematics, or a related quantitative field.

The base pay for this position ranges from CAD $224,000 to $336,000 per year, depending on geographic market and experience. Bonuses may also be offered as part of the total compensation package, along with medical, dental, vision, life, disability insurance

- RRSP matching; versatile spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

Location: You will be required to work from our Ottawa office up to one day per week as part of a hybrid environment.

This opening is for an existing vacancy.

Equal Employment Opportunity Statement SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

Accommodations are available for applicants with disabilities.

📌 Senior Director, AI Engineering (Ottawa) (Quebec)
🏢 Recognized
📍 Quebec