Join our IT team as a Senior IT Specialist dedicated to providing exceptional customer service support for system integration. This role involves addressing a variety of technical issues faced by employees and internal departments. You will play a crucial role in the Information Technology division, analyzing and troubleshooting system integration and operational challenges.

Your responsibilities will include managing helpdesk inquiries, optimizing processes, liaising with external vendors, and ensuring efficient IT solutions throughout the organization while maintaining high service standards. Key Responsibilities:

- Analyze and troubleshoot IT systems and user issues
- Document current practices and suggest enhancements




- Provide tech support via multiple communication methods
- Install critical hardware and software for corporate needs
- Support onboarding and training initiatives with consultants Requirements:
- Background in IT support with focus on system integration
- Expertise in network, database, and software systems
- Strong communication and interpersonal skills
- Experience working with external service providers
- Capacity to develop knowledge-base articles for user guidance Bring your technical acumen and solid troubleshooting skills to our team as a Senior IT Specialist.

📌 Senior IT Specialist – Customer Support Focus (St. Albert)
🏢 Fromagerie St-Albert Co-op
📍 St. Albert