Job Details Full-time Management Benefits Health Insurance Paid Time Off Salary Drive adoption, retention, and long-term valuenot just delivery We are looking for a Senior Manager, Client Success (B2B) to lead the post-sale experience across our growing portfolio of B2B partnerships. This is not a sales roleits a high-impact leadership role focused on ensuring clients actually realize value from their investment.

About Keyin College Keyin

College is one of Newfoundland and Labradors leading post-secondary institutions, with over 40,000 graduates since 1980. As the provinces largest private college, we deliver career-focused education that equips learners with practical, in-demand skills. As our employer partnerships continue to grow, we are building a more structured, scalable Client Success function to support adoption, outcomes, and long-term client relationships.

The Role As Senior

Manager, Client Success (B2B), you will own the post-sale client lifecyclefrom handoff through delivery, adoption, and renewal readiness. You will act as the central coordination point across teams, ensuring that: Clients understand what success looks like

Programs are delivered effectively

Participation and engagement remain high

Risks are identified early and addressed quickly This role sits at the intersection of operations, relationships, and outcomesand is critical to retention and long-term growth.

What Youll Do

Own and coordinate the client experience following handoff from Sales

Lead ongoing client communication and relationship management

Drive adoption by supporting registration, enrollment, and participation strategies

Monitor key metrics (utilization, completion, satisfaction)



and proactively manage risk

Coordinate cross-functional teams to ensure delivery aligns with client commitments

Act as the escalation point for client issues and ensure timely resolution

Support retention, renewals, and expansion in partnership with Sales

Contribute to KPI tracking, reporting, and executive insights

Identify gaps in the client journey and help build scalable processes and playbooks

Support client success across national and international partnerships, ensuring consistent outcomes regardless of location What You Bring 5+ years in client success, account management, or B2B relationship management

Proven experience driving adoption, utilization, and retention post-sale

Strong ability to influence across teams without direct authority

Experience working with performance metrics and client success KPIs

Excellent communication, organization, and stakeholder management skills

Ability to operate in a fast-paced, evolving environment What We Offer Purpose & Impact: Help organizations and employees gain real value from training and development Collaborative Culture: Work across teams to deliver high-quality client experiences Qualified Growth: Contribute to a growing B2B and employer partnership portfolio Dynamic Environment: Be part of a fast-paced and evolving organization Comprehensive Benefits: Competitive compensation, extended health benefits, paid time off, and employee supports Apply Today If you are passionate about building strong client relationships and delivering meaningful outcomes, we encourage you to apply.

Learn more about Keyin College: https://keyin.com/ Competition Number: fb406df04 #Business Analysis jobs

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