Transform vendor experiences as a Senior Manager for Platform & Integration Support at Ingram Micro in Mississauga, Ontario. Lead initiatives for AI-enabled support in a hybrid work setting.

Ingram

Micro is searching for a passionate leader to direct global support for Xvantage. This role focuses on reimagining support through AI-driven solutions and knowledge management. You will improve reliability and operational efficiency while leading a global platform support team in advancing self-service strategies and proactive support methodologies. Key Responsibilities:

- Drive AI-enabled support capabilities for better experiences
- Implement automated issue detection and AI copilots for agents
- Build scalable knowledge ecosystems for vendors
- Oversee support for partner integrations and reliability of APIs
- Define operational metrics for platform success

Requirements:

- Bachelor's in IT or related field
- 10+ years supporting digital platforms for vendors
- 5-7 years leading globally distributed teams
- Proven experience with integrations using APIs and XML
- Robust skills in driving support transformation

Leverage your expertise in technology to improve operational efficiency and vendor onboarding at Ingram Micro.

📌 Senior Manager for Platform & Integration Support (Toronto)
🏢 Ingram Micro
📍 Toronto