Who you are

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

- 15+ years progressive experience as part of a skilled services organization; or equivalent education/experience

- Management consulting experience
- Ability to travel up to 80%

- Creativity with comfort running programs independently within a "startup paced" environment

- Experience driving complex issues through analysis and resolution

- Ability to relay complex information to diverse set of audiences, both technical and non-technical

- ServiceNow certifications in aligned workflow

- Industry domain expertise in TMT (Telecommunications, Media, and Technology) and SI (System Integrators) desirable

- Large program experience leading architecture and design

- Enterprise architecture experience

- Cloud application technology experience
- Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc

What the job involves

- You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements
- The Customer Outcomes Senior Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes
- The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform

- This is a consultative role focused on guiding ServiceNow, partner,



and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success

- You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions

- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions

- Provide a variety of knowledge across multiple workflows

- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision

- Translate goals to outcomes into a customer roadmap

- Translate business information and technical requirements into an architectural blueprint to achieve complex goals

- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications

- Manage technical governance, and an delivery operating model and governance

- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices

- Support the sales effort by scoping and estimating the engagement and change orders

- Be an active contributor of leading practices and expertise related to the ServiceNow platform

- Maintain skills / certifications
- Support the professional development of others through means of mentoring

- Seen as an expert across the industry and an active contributor of leading practices

- Involved in more complex engagements providing expertise across multiple workflows

- Work with the extended account team to form global roll out plans, extending platform expansion

- Participate in presales opportunities and promote the platform architect role into all accounts

Benefits

- Generous family leave

- Matched donations

- Annual learning stipends

- Flexible PTO

- Competitive retirement plan

- Paid volunteer time

📌 Senior Principal Platform Architect (Canada)
🏢 ServiceNow
📍 Canada