Elevate customer support solutions at Ingram Micro as a Senior Zendesk Platform Engineer. This hybrid role focuses on automation, AI implementation, and optimizing Zendesk for enterprise use.
Ingram
Micro seeks a Senior Zendesk Platform Engineer to transform support processes into AI-driven solutions. You will design scalable architectures and advanced automations to enhance efficiency across the organization. Your expertise will help train Zendesk Administrators and establish crucial best practices for ongoing operational excellence. Key Responsibilities:
- Lead design of end-to-end Zendesk solutions
- Define scalable architectures aligned with enterprise standards
- Implement advanced automation strategies and AI capabilities
- Optimize configurations and workflows for efficiency
- Collaborate with stakeholders to translate business needs Requirements:
- Bachelor’s degree in computer science or related field
- 5-8 years of experience in platform engineering
- Deep expertise in Zendesk and system integrations
- Proven track record in enterprise solution design
- Preferred knowledge of JSON and AI platforms Harness your technical leadership and problem-solving skills to enhance operations at Ingram Micro.