Drive operational excellence as a Service Delivery Manager at Sectigo in Ottawa, focusing on strategic process improvements and Salesforce service solutions. As a key member of Sectigo’s team, your role as Service Delivery Operations Manager will focus on enhancing customer support workflows and performance metrics. You will work closely with business leaders to translate operational requirements into actionable Salesforce solutions.

Your extensive experience in customer support and hands-on ability with Salesforce will empower you to optimize processes and drive effective change. Key Responsibilities:

- Lead initiatives improving service delivery efficiencies
- Collaborate with leadership to set operational goals




- Manage Salesforce project execution and delivery metrics
- Design reporting mechanisms for performance analytics
- Aid teams in adopting improved workflows and practices Requirements:
- 7+ years of operational leadership in service roles
- Deep knowledge of Salesforce Service Cloud capabilities
- Experience in developing customer-facing service teams
- Robust skills in data analysis and visualization
- Ability to thrive in a competitive environment Bring your service delivery experience and Salesforce knowledge to elevate customer support at Sectigo in Ottawa.

📌 Service Delivery Manager with Salesforce Expertise (Quebec)
🏢 Sectigo
📍 Quebec