Join Compugen Inc. as a Service Desk Supervisor in Surrey, BC and drive team performance and customer satisfaction. Your leadership will empower technicians to excel in service delivery.

In this pivotal role, the Service Desk Supervisor will oversee a high-performing team of Service Desk Technicians. You will provide training and support while monitoring performance through metrics and regular feedback. Additionally, your involvement in team development and employee engagement will cultivate a supportive team environment. You will utilize your technical skills to address complex issues and drive continuous improvement efforts within the service desk operations.

Key Responsibilities:



• Lead and coach the Service Desk team effectively • Analyze performance metrics for service improvements • Manage recruitment and onboarding of new staff • Conduct regular team check-ins regarding workload and morale • Collaborate on interdepartmental processes and procedures

Requirements: • Minimum of 6 years’ experience in technical support roles • Experience in a supervisory capacity • Bachelor's degree in a relevant field • Robust understanding of ITIL V4 • Familiar with service desk and ticketing systems

Foster an engaging team culture focused on excellence in customer service at Compugen.

📌 Service Desk Supervisor Role at Compugen (Winnipeg)
🏢 Compugen
📍 Winnipeg